SummitAI Service Management Help
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What is Priority Matrix?
You can configure the Priority Matrix for the selected combination of Risk, Impact, and Urgency. For the defined Priority Matrix, the Priority value is auto-populated under the General tab of a Problem Record (PR).
To configure Priority Matrix:
- Select Problem > Configuration > Priority Matrix.
- On the PRIORITY MATRIX page, click ADD NEW on the ACTIONS panel.
- Select the Tenant and type in the new Priority Matrix details. For information about the fields on the PRIORITY MATRIX page, see Field Description.
- Click SUBMIT. A new Priority Matrix is configured.
Figure: PRIORITY MATRIX page
Field Description
The following table describes the fields on the PRIORITY MATRIX page:
Field | Description |
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DETAILS | |
Matrix Type | Select the matrix type by which you want to configure the Priority Matrix: Impact/Urgency, Cost, CI Criticality, and Source. Based on this selection, appropriate fields are displayed on this page that you need to configure. |
Priority | Select the Priority from the list. |
Active | Indicates the status set for the Priority Matrix.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page.
Filters
Click Filters to specify a particular filter criteria to display the Priority Matrixes. On click the Filters icon, the FILTERS pop-up page is displayed. Select a value from the Matrix Type list and click SUBMIT.
Figure: FILTERS pop-up page
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Priority Matrixes configured for the selected Tenant and the Matrix Type.
Figure: PRIORITY MATRIX page: List of Priority Matrix values
- To edit a Priority Matrix value, click the configured Impact value. Make appropriate changes and click SUBMIT.
- To display the inactive Priority Matrix values, click the Include Inactive check box.
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When the Priority Matrix values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Priority Matrix value. |
References
- To configure Impact values for PRs, see Configuring Impact
- To configure Priority value for PRs, see Configuring Priority
- To configure Urgency, see Configuring Urgency
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