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The Service Dashboard helps you to monitor the performance of the components of a respective service. The other dashboards such as Server Dashboard or Storage Dashboard provides the information about the servers or components in the infrastructure level, but the Service Dashboard provides information about the components in the service level so that you can monitor the performance of the components of the respective service.

The Service Dashboard displays the summary of the services for the selected Tenant. You can view the information for the respective services individually such as components summary, top 10 components with the downtime, top 10 components which has highest Hard Disk utilization, CPU utilization, memory utilization, and so on.

To view Service Dashboard:

  1. Select Operations > User > Views > Service Dashboard.
  2. On the SERVICE DASHBOARD page, select the Tenant. The summary of the services under the selected Tenant is displayed.
    It displays the Service ID, Service Name, Service Description, Service Status, Service Owner, and Selected Period Availability (%) of the service for the selected period.

    Figure: Service Dashboard page
  3. Click the hyperlink for any service. The summary of the components under that selected service is displayed.

    Figure: Service Dashboard for a respective service


The following section describes the various reports on the SERVICE DASHBOARD page:

Expand
titleCOMPONENTS

This table displays the summary of the components under the selected service. It displays the Component Type, Host Name, IP Address, Operating System, Down From (date and time when the component stopped functioning), DURATION for which the component is not functioning, and the CRITICALITY of component being down. Click the HOST NAME hyperlink to view the details of the component.

Figure: Component’s summary

Expand
titleTOP 10 COMPONENTS DOWNTIME (LAST 30 DAYS DOWNTIME)

This report displays the top ten components based on the downtime percentage. Downtime is the time duration for which the component is not functioning. Downtime percentage is referred as the time when the component is down to the time when the component is up. The table displays the HOST NAME, the IP ADDRESS, and the LAST 30 DAYS DOWNTIME percentage. Click the HOST NAME hyperlink to view the details of the component.


Figure: TOP 10 COMPONENTS DOWNTIME (LAST 30 DAYS DOWNTIME)

Expand
titleTOP 10 HARD DISK UTILIZATION

This report displays the list of top ten components, which have the highest hard disk Utilization. It displays their HOST NAME, IP ADDRESS, and percentage of HDD UTILIZATION. Click the HOST NAME hyperlink to view the details of the component.


Figure: TOP 10 HARD DISK UTILIZATION report

Expand
titleTOP 10 CPU UTILIZATION

This report displays the list of top ten components, which have the highest CPU Utilization. It displays their HOST NAME, IP ADDRESS, and percentage of CPU UTILIZATION. Click the HOST NAME hyperlink to view the details of the component.


Figure: TOP 10 CPU UTILIZATION report

Expand
titleTOP 10 MEMORY UTILIZATION

This report displays the list of top ten components, which have the highest memory utilization. It displays their HOST NAME, IP ADDRESS, and percentage of MEMORY UTILIZATION. Click the HOST NAME hyperlink to view the details of the component.


Figure: TOP 10 MEMORY UTILIZATION report

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titleTOP 10 LINK IN BYTE UTILIZATION

This report displays the list of top ten components, which have the highest link in byte utilization. It displays their LINK NAME and percentage of IN BYTE UTILIZATION. Click the LINK NAME hyperlink to view the details of the component.

Figure: TOP 10 LINK IN BYTE UTILIZATION report

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titleTOP 10 LINK OUT BYTE UTILIZATION

This report displays the list of top ten components, which have the highest link out byte utilization. It displays their LINK NAME and percentage of OUT BYTE UTILIZATION. Click the LINK NAME hyperlink to view the details of the component.

Figure: TOP 10 LINK OUT BYTE UTILIZATION report

Expand
titleOPERATING SYSTEM

This report displays the list of Operating Systems and the number of components with the corresponding Operating Systems. Click on the number link in the NO. OF COMPONENTS column to view the component details such as Tenant, host name, IP address, Description, and Component Type.


Figure: COMPONENT DETAILS pop-up page

  • Click the Print Table icon to print the OPERATING SYSTEM: <OPERATING SYSTEM> table details.
  • Click the Export to Excel icon to export the OPERATING SYSTEM: <OPERATING SYSTEM> table details to a Microsoft Excel sheet.


Figure: OPERATING SYSTEM report

Expand
titleVENDOR

This report displays the list of Vendors and the number of components from the Vendor. Click on the number link in the NO. OF COMPONENTS column to view the component details, such as Tenant, host name, IP address, Description, and Component Type. 


Figure: COMPONENT DETAILS pop-up page

  • Click the Print Table icon to print the VENDOR: <VENDOR> table details.
  • Click the Export to Excel icon to export the VENDOR: <VENDOR> table details to a Microsoft excel sheet.


Figure: VENDOR report

Expand
titleLOCATION

This report displays the Locations and the number of components corresponding to the Locations. Click on the number link in the NO. OF COMPONENTS column to view the list of component details, such as Tenant, host name, IP address, Description, and Component Type.


Figure: COMPONENT DETAILS pop-up page

  • Click the Print Table icon to print the LOCATION: <LOCATION> table details.
  • Click the Export to Excel icon to export the LOCATION: <LOCATION> table details to a Microsoft Excel sheet.


Figure: LOCATION report

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titleCUSTOMER

This report displays the Customers and the number of components corresponding to the Customers. Click on the number link in the NO. OF COMPONENTS column to view the component details, such as Tenant, host name, IP address, Description, and Component Type.


Figure: COMPONENT DETAILS pop-up page

  • Click the Print Table icon to print the CUSTOMER: <CUSTOMER> table details.
  • Click the Export to Excel icon to export the CUSTOMER: <CUSTOMER> table details to a Microsoft Excel sheet.


Figure: CUSTOMER report

Expand
titleDEVICE TYPE

This report displays the Device Types and the total number of components of that Device Type. Click on the number link in the NO. OF COMPONENTS column to view the component details, such as Tenant, host name, IP address, Description, and Component Type. 


Figure: COMPONENT DETAILS pop-up page

  • Click the Print Table icon to print the DEVICE TYPE: <DEVICE TYPE> table details.
  • Click the Export to Excel icon to export the DEVICE TYPE: <DEVICE TYPE> table details to a Microsoft Excel sheet.


Figure: DEVICE TYPE report

Expand
titleMONITORING SOURCE

This report displays the Monitoring Source and the number of components with the corresponding Monitoring Source. Click on the number link in the NO. OF COMPONENTS column to view the component details, such as Tenant, host name, IP address, Description, and Component Type. 


Figure: COMPONENT DETAILS pop-up page

  • Click the Print Table icon to print the MONITORING SOURCE: <MONITORING SOURCE> table details.
  • Click the Export to Excel icon to export the MONITORING SOURCE: <MONITORING SOURCE> table details to a Microsoft Excel sheet.


Figure: MONITORING SOURCE report

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titlePROTOCOL MONITORING TYPE

This report displays the Monitoring Type and the number of components with the corresponding Monitoring Type. Click on the number link in the NO. OF COMPONENTS column to view the component details, such as Tenant, host name, IP address, Description, and Component Type. 


Figure: COMPONENT DETAILS pop-up page

  • Click the Print Table icon to print the MONITORING PROTOCOL: <MONITORING PROTOCOL> table details.
  • Click the Export to Excel icon to export the MONITORING PROTOCOL: <MONITORING PROTOCOL> table details to a Microsoft Excel sheet.


Figure: PROTOCOL MONITORING TYPE report

Expand
titleCRITICALITY

This report displays the configured Criticality values and the number of components with the corresponding Criticality. Criticality of a component is specified as High, Low, and Medium. Click on the number link in the NO. OF COMPONENTS column to view the list of component details, such as Tenant, host name, IP address, Description, and Component Type. 


Figure: MONITORING TYPE DETAILS pop-up page

  • Click the Print Table icon to print the CRITICALITY: <CRITICALITY> table details.
  • Click the Export to Excel icon to export the CRITICALITY: <CRITICALITY> table details to a Microsoft Excel sheet.


Figure: CRITICALITY report

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