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You can create an SR with the Service Catalog using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| SR_LogServiceCatalog | POST |
| Code Block | ||||||
|---|---|---|---|---|---|---|
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{
"ServiceName": "SR_LogServiceCatalog",
"objCommonParameters": {
"_ProxyDetails": {
"AuthType": "APIKEY",
"APIKey": "XXXXXXXXXXXXXXXXXXXXXXXXXXX",
"OrgID": "1",
"ReturnType": "JSON",
"ProxyID": 0,
"TokenID": ""
},
"objSRServiceTicket": {
"ServiceCatalogID": 1031,
"LogSRForUserMode": false,
"ServiceCategoryID": 1,
"DelegationMode": false,
"WorkGroupID": 17,
"DelegateeUserID": 0,
"Org_ID": "1",
"strCustomAttributes": [
{
"Attribute_Type": "TextArea",
"Attribute_Value": "Test forServiceCatalog",
"Attribute_ID": 1085,
"Attribute_Name": "Address"
}
],
"strMvCustomAttributes": [
{
"RowID": "1",
"Attribute_Value": 18,
"AttributeType": "TEXTBOX",
"Attribute_ID": "1075",
"Attribute_Name": "Age",
"Attribute_Text": 18
}
],
"ServiceCategoryName": "Desktop",
"ServiceCatalogName": "NoApproval",
"JustificationRemarks": "remarks",
"NoOfApprovals": 2,
"Approver1Name": "Jyothi",
"Approver1": "WorkgroupOwnerApproval",
"Approver1Id": "9",
"Approver2Name": "Megha",
"Approver2": "TechnicianSelectable",
"Approver2Id": "6",
"SupportFunction": "ITTec"
}
}
}
|
Request Parameters
| Parameter Name | Type | Description | Mandatory | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
SupportFunction |
| The value is Instance Code. For Example: IT Tec. |
| ||||||||||||
ServiceCatalogID |
| Unique Identification number of the Service Catalog.
Note: It is mandatory to provide either ServiceCatalogID or ServiceCatalogName value. |
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ServiceCatalogName | STRING | Name of the Service Catalog. | TRUE If ServiceCatalogID value is provided then it is not mandatory. | ||||||||||||
ServiceCategoryID |
| Unique Identification number of the Service Category. Note: It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value. |
| ||||||||||||
ServiceCategoryName | STRING | Name of the Service Category. | TRUE If ServiceCategoryID value is provided then it is not mandatory. | ||||||||||||
WorkGroupID |
| Unique Identification number of the Workgroup. Note: It is mandatory to provide either WorkGroupID or WorkGroupName value. |
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WorkGroupName | STRING | Name of the Workgroup. | TRUE If WorkGroupID value is provided then it is not mandatory. | ||||||||||||
| JustificationRemarks | STRING | Specify the Remarks. |
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Org_ID |
| Unique Identification number of an organization. |
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NoOfApprovals |
| Based on NoOfApprovals count user needs to provide approver details. |
|
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{
"Errors": "",
"Message": null,
"Output": "",
"TokenID": "",
"OrgID": 0,
"OutputObject": {
"CatalogD etails": {
"Message":"Successfully saved the service request. Service Request ID: SR2512",
"SRId": "2512",
"UploadControlUID": []
}
}
} |
Status and Error Codes
For more information, see Status and Error Messages.
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