Page Comparison

You can create SRs along with the Approval using the following API Request. 

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
SR_ApproveServiceCatalog_Workflow	POST

Ui tabs

Ui tab title With Custom Attributes DJangoSample Requesttrue Request Parameters Parameter Name Type Description Mandatory Service Name GreenString The name of the static service (SR_ApproveServiceCatalog_Workflow). GreyFalse APIKey GreenString APIKey that is generated that is described in  section. Value should be APIKey. GreyFalse AuthType GreenString Type of Authentication. GreyFalse ProxyID Greyinteger Type of the request return. The value should be 0. GreyFalse ReturnType GreenString Type of the request return. For Example: Json, XML, YAML, etc. GreyFalse OrgID Greyinteger Unique Identification of the Organization. The value should be 1.  GreyFalse UserID Greyinteger Unique Identification of the user. It is a approver User ID. Greentrue TicketID Greyinteger Identification number of the ticket. GreyFalse SupportFunction GreenString Type the support function information. For example:  IT. Greyfalse WorkgroupID Greyinteger Identification number of the Workgroup for which the required Service Request belong to. Greyfalse ServiceTicketID Greyinteger Unique identification number of the Service ticket number. Greentrue Status GreenString The status of the service catalog. If input value is “True” then it is Approved and If input value is “False” then it is rejected. Greentrue CurrentApprovedLevel Greyinteger The level of the current approval. The Level of Approver could be 1,2,3 and so on. Greentrue ServiceCatalogID Greyinteger Unique Identification number of the Service Catalog.  If the Service Catalog has mandatory Custom Attributes, the strCustomAttributes parameter is mandatory. Greentrue ServiceCategoryID Greyinteger Unique Identification number of the Service Category. Note: It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value. Greyfalse strCustomAttributes Greenarray Custom attributes for a specified User. These Custom Fields include the following parameters:  Attribute_ID Attribute_Name Attribute_Value Attribute_Type Greyfalse Ui tab title Without Custom Attributes DJangoSample Requesttrue Request Parameters Parameter Name Type Description Mandatory Service Name GreenString The name of the static service  (SR_ApproveServiceCatalog_Workflow). GreyFalse APIKey GreenString APIKey that is generated that is described in  section. Value should be APIKey. GreyFalse AuthType GreenString Type of Authentication.  Greyfalse ProxyID Greyinteger Type of the request return. The value should be 0. Greyfalse ReturnType GreenString Type of the request return. For Example: Json, XML, YAML, etc. Greyfalse OrgID Greyinteger Unique Identification of the Organization. The value should be 1.  Greyfalse UserID Greyinteger Unique Identification of the user. It is a approver User ID. GreenTrue TicketID Greyinteger Identification number of the ticket. Greyfalse SupportFunction Greenstring Type the support function information. For example:  IT. Greentrue WorkgroupID Greyinteger Identification number of the Workgroup for which the required Service Request belong to. Greyfalse ServiceTicketID Greyinteger Unique identification number of the Service ticket number. Greentrue Status Greenstring The status of the service catalog. If input value is “True” then it is Approved and If input value is “False” then it is rejected. Greentrue CurrentApprovalLevel Greyinteger The level of the current approval. The Level of Approver could be 1,2,3 and so on. Greentrue ServiceCatalogID Greyinteger Unique Identification number of the Service Catalog.  If the Service Catalog has mandatory Custom Attributes, the strCustomAttributes parameter is mandatory. Greyfalse ServiceCategoryID Greyinteger Unique Identification number of the Service Category. Note: It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value. Greyfalse Code Block theme DJango title Sample Response linenumbers true { "Errors": "", "Input": null, "Message": "{\"ApprovalDetails\":{\"Message\":\"Successfully changed the status of the service request\",\ "RequestDetail\":[],\"AttributeDetail\":[]}}", "OrgID": 0, "Output": null, "OutputID": 0, "OutputObject": null, "TokenID": "0660103D6A35F4C5B2DADE0349A9B2BAF7F11A203EF77286BDF2D3CCC2709559436D727EF133298B82651C35A6388A16FEC5BF23460E0170D3CECC6A11BD542561FE56B11078BC05921DC49255414E7B5E6854B29DB23A139A6EB1C2E8EB01DEB4461ADF3D4144E3AAA6767A1CB2B9BF2992217B77F8E257D048946D38A70D893C63EE98E0F87CA0744D81DB35CA56987B4ED37019D37E456A55EC1CCC06D592E1524384633CECD164D85643178089A5" }

Status and Error Codes

For more information, see Status and Error Messages.