Scroll export button scope current template-id 4fda9400-a7df-4ede-a95f-e4ae5fcf4796 caption Download this Page add-on Scroll PDF Exporter
Feature released in SummitAI IT Service Management (Denali SP3, Change Management)
What's New?
Now, the Analysts can view all the attachments added to a Change Request in one place. On the ACTIONS panel of the Change Record Details page, a new action icon ATTACHMENTS is added.
By clicking the ATTACHMENTS icon on the ACTIONS panel, the Analyst can view all the attachments added to a Change Request in a pop-up. On the ATTACHMENTS pop-up, the attachments added under the following tabs, and the attachments added via Custom Fields, are displayed. For more information, see ATTACHMENTS under the ACTIONS section of Viewing List of Change Records (CRs).
- GENERAL
- RISK
- TEST
- RELEASE
Figure: CHANGE RECORD DETAILS page
Figure: ATTACHMENTS pop-up
Field Description
The following table describes the fields on the ATTACHMENTS pop-up:
| Field | Description |
|---|---|
| Record Type | This column displays record types such as CR or Task. |
| Group Name | This column displays the Tab Name or Tab Name - Group Header Name (In the case of Custom Group). |
| Field Name | This column displays the name of the field for which the attachment is being attached. |
| Attachment Name | This column displays the Name of the Attachment. |
| Uploaded Date | This column displays the attachment Uploaded Date and Time. |
Business Benefits
This feature reduces the multiple clicks and helps the Analyst to view all the attachments in one place.