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Read Complete Release Notes

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Feature released in SummitAI for ITSM (Sierra SP1)

What's New?

The following enhancements are made for CINDE:

Spell Check

CINDE now spell checks user utterances (typo errors, etc.) to provide more useful responses to user interactions. The user can get suggestions for the entered utterance if there are any misspelled words. When both the suggestion and intent are same, the user can select CINDE suggestion by clicking Yes and continue with the conversation. If the suggestion and intent are not same, the user can  click No, use original, and proceed with the entered utterance. See the following screenshot as an example:

New UI Enhancements

The CINDE pop-up page is now improved.

  • A new Live Agent Transfer icon is added on the Quick Access bar.
  • Knowledge Articles are displayed with the slide/hide bar pop-up page.



  • Web Chat UI. For more information, see Conversational Digital Agent.