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Feature released in SummitAI Service Management (Sierra, Knowledge Management)
What's New?
Now, the Knowledge Record Author (Analyst or an End User who is configured as a KB Author, see: Configuring Knowledge Record Author) can create a Knowledge Record as Public. The Public Knowledge Records can be shared with any user who does not have access to the SummitAI application.
A new check box, Public Article is added under the GENERAL tab of the NEW KNOWLEDGE RECORD page (Knowledge> User> New Knowledge Record). For more information, see Adding Knowledge Records.
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No user authentication is required to view public Knowledge Records. |
Figure: NEW KNOWLEDGE RECORD page
Post publish, the users can view the Knowledge Articles details on a new browser tab instead of pop-up by clicking the respective KR links. The users can also view the video and image attached by the Author.
Figure: Knowledge Record: Public Article