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Comment: Published by Scroll Versions from space WSPlat and version Tahoe

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  1. Select Admin > Notifications > Notification Parser.

  2. Select the Tenant from the Tenant list for which you want to view the list of Rules configured.
    List of Rules for the respective Tenant is displayed as shown in the following figure.


    Figure: Notification Parser List page

    Column NameDescription
    Rule NameIndicates the Notification Parser Rule name.
    WorkgroupIndicates the Workgroup type which can be Email or WhatsApp.
    MailboxIndicates the Mailbox configured for the respective Notification Parser Rule.
    From Email IDIndicates the From Email ID where the emails are sent to create a Service Request. 
    ActionsIndicates whether it is Log SR, Log Incident, Log Call, Update Incident, Update SR, or Approve SR. It helps to understand that the rule is configured to create an SR via an email.
    Updated ByIndicates the user who has last performed the Parser Rule changes.
    Last Updated TimeIndicates the date and time when the rule was last updated.
    Order NoIndicates the order number assigned to the respective rule. Lower the Order Number, higher would be the priority for processing the Rule. For example, Rule A with Order Number 1 gets higher priority over Rule B with Order Number 2.