Page Comparison

You can retrieve Service Requests that are in Open Status, assigned to an Engineer, or SRs between a date range using the following API Request. 

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
SR_UpdateServiceRequest	POST

Ui tabs

Ui tab title Open SRs DJangoSample Requesttrue Assigned StatusRequest Parameters Parameter Name Type Description Mandatory Executive  BlueBOOLEAN Is Executive or not? The value is either 0 or 1. The executive is an Analyst. If you want to get the Analyst Incidents, select the value as 1.  If you want to get the End User Incidents, select the value as 0. Greentrue WorkgroupName  GreenString Name of the Work Group. You can retrieve multiple workgroup Incidents using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3". Greentrue CurrentPageIndex  BlueBOOLEAN Current Index of the page that you are looking into. For Example: If each page contains 10 records and there are 10 pages. Items from 1 to 10 are displayed when you specify the  CurrentPageIndex value as 1. Greentrue PageSize GreyINTEGER Number of records that should be displayed per each page. For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records. Greyfalse OrgID  GreyINTEGER Unique Identification number of the Organization. Greentrue Instance  GreenString Name of the Instance. For Example: Info Greentrue Status  GreenString Status of the SRs that should be displayed. The value must be Open for this Request. Greentrue strUpdatedFromDate GreenString You can select the date range to get the list of SRs. Specify the From Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. Greyfalse strUpdatedToDate GreenString You can select the date range to get the list of SRs. Specify the To Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. Greyfalse IsWebServiceRequest  BlueBOOLEAN Is the Request from Web Service? Greentrue DJangoSample Responsetrue Ui tab title Assigned Engineer's SRs DJangoSample Requesttrue Request Parameters Parameter Name Type Description Mandatory Executive  BlueBOOLEAN Is Executive or not? The value is either 0 or 1. The executive is an Analyst. If you want to get the Analyst Incidents, select the value as 1.  If you want to get the End User Incidents, select the value as 0. Greentrue WorkgroupName  GreenString Name of the Work Group. You can retrieve multiple workgroup Incidents using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3" Greentrue CurrentPageIndex  BlueBOOLEAN Current Index of the page that you are looking into. For Example: If each page contains 10 records and there are 10 pages. Items from 1 to 10 are displayed when you specify the  CurrentPageIndex value as 1. Greentrue PageSize  GreyINTEGER Number of records that should be displayed per each page. For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records. Greentrue OrgID  GreyINTEGER Unique Identification number of the Organization. Greentrue Instance  GreenString Name of the Instance. For Example: Info Greentrue Status GreenString Status of the SRs that should be displayed. Greyfalse ExecutiveEmailId  GreenString E-mail ID of the Assigned Engineer. Greentrue strUpdatedFromDate GreenString You can select the date range to get the list of SRs. Specify the From Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. Greyfalse strUpdatedToDate GreenString You can select the date range to get the list of SRs. Specify the To Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. Greyfalse DJangoSample Responsetrue Ui tab title SRs in Date Range DJangoSample Requesttrue Request Parameters Parameter Name Type Description Mandatory Executive  BlueBOOLEAN Is Executive or not? The value is either 0 or 1. The executive is an Analyst. If you want to get the Analyst Incidents, select the value as 1.  If you want to get the End User Incidents, select the value as 0. Greentrue WorkgroupName  GreenString Name of the Work Group. You can retrieve multiple workgroup Incidents using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3" Greentrue CurrentPageIndex  BlueBOOLEAN Current Index of the page that you are looking into. For Example: If each page contains 10 records and there are 10 pages. Items from 1 to 10 are displayed when you specify the  CurrentPageIndex value as 1. Greentrue PageSize  GreyINTEGER Number of records that should be displayed per each page. For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records. Greentrue OrgID  GreyINTEGER Unique Identification number of the Organization. Greentrue Instance  GreenString Name of the Instance. For Example: Info Greentrue Status GreenString Status of the SRs that should be displayed. Greyfalse strUpdatedFromDate  GreenString You can select the date range to get the list of SRs. Specify the From Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. Greentrue strUpdatedToDate  GreenString You can select the date range to get the list of SRs. Specify the To Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. Greentrue DJangoSample Responsetrue

Status and Error Codes

For more information, see Status and Error Messages.