What's New?
Earlier, all the e-mails from the configured Mailbox were parsed together to automatically log/approve/update the Incidents. Due to this, if a few e-mails were not parsed, the parsing was not getting completed. Now, the e-mails can be parsed in batches. If an e-mail in the batch does not get parsed, the e-mails in that batch only are effected.
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E-mail parsing optimization is applicable only for Mailboxes configured using Exchange as Server Type. |
Configuration
To parse e-mails in batches, the Administrators should add the following key in ServerMonitor.exe.config (Summit Server) or in Summit_ProxyServer.exe.config (Summit proxy):
<add key="ParserChunkSize" value="10"/>
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By default, 10 e-mails are parsed in a batch from the configured Mailbox. This value can be set as per the organization's requirement. |