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The Asset Serial Number must be a unique value across an organization. The invalid or non-standard Serial Number leads to inaccurate tracking of an Asset. It also results in desynchronized data in the Asset Inventory and Discovery.
This functionality helps the user to update a new Serial Number of any Assets that contains an invalid Serial Number. Users can create an exclusion list of an invalid Serial Number and MAC Address that you want to exclude from the discovery query.

Scenarios for Invalid Serial Number

• Consider a laptop with the crashed motherboard. Fix a new motherboard on the laptop. Now, the laptop gets a new Serial Number. 

• Sometimes, invalid Serial Number captures while importing Assets from the discovery. For some assembled machines, the value of Serial Number is To be filled by OEM. In such cases, discover the machine with the MAC Address as a unique identifier. 
• Using this feature, the Administrator can update the old Serial Number with the correct Serial Number.
  

Scenarios for Invalid MAC Address

Sometimes, if a machine has an invalid Serial Number, consider the MAC Address as the next unique identifier of the machine. During this process, machines are discovered and identified with a Virtual Adapter MAC Address instead of the actual MAC address. In such cases, the Virtual Adapter MAC Address is excluded and other MAC Address of that machine is identified as a unique identifier. 

Prerequisites

1. Configure the required API. For more information, see SummitAI Installation Guide.

To update the invalid Serial Number

1. Select Asset > Configuration> Others > Update Asset Serial Number.
2. On the UPDATE ASSET SERIAL NUMBER page, click Filters on the ACTIONS panel.
3. On the FILTERS pop-up page, select the Tenant, fill in the required details and click SUBMIT. For more information about the fields on the FILTERS pop-up page, see Field Description.
4. On the UPDATE ASSET SERIAL NUMBER page, a list of Asset details is displayed based on the filter criteria.
   
   
   

   Figure: UPDATE ASSET SERIAL NUMBER page

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   Field Description Field Description

   Field Description

   The following table describes the fields on the FILTERS pop-up page.

   Field	Description
   Tenant	Select a Tenant from the drop-down list.
   Find In	Select a source from the drop-down list. The Assets that are recorded in the selected sources are considered while performing a search action. The available sources are: Asset Registered Discovered Data Asset Registered and Discovered Data
   Search By	Select the search criteria according to which you want to search the Asset. The available options are: Asset ID Asset Code Serial Number Host Name
   Search Value	Type in the search value based on the value selected in the Search By attribute.

ACTIONS

This section explains all the icons that are displayed on the ACTIONS panel of the UPDATE ASSET SERIAL NUMBER page.