SummitAI Service Management Help
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Report Description
This report displays the count of incidents Configuration Item wise during the time period you specified (for a selected set of Workgroups and the selected Tenant).
Figure: CI REPORT
On the table, click the Incident count hyperlink to view the incident list for the selected CI. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CI REPORT page:
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the CI Report.
Figure: CI REPORT: FILTERS pop-up window
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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