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SummitAI Service Management Help
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Administrators are the users with special privileges who can configure the SUMMIT Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users.
You, as an Administrator, can perform the following actions using the Problem Management module:
- Configuring the Problem Management Module, see Configuring Problem Management Module
- Configuring Category, see Configuring Category
- Configuring Classification, see Configuring Classification
- Configure Urgency, see Configuring Urgency
- Configuring Approvers, see Configuring Approvers
- Configuring Resolution Codes, see Configuring Resolution Codes
- Configuring Closure Codes, see Configuring Closure Codes PM
- Configuring Priority Matrix, see Configuring Priority Matrix
- Configuring Impact, see Configuring Impact PM
- Configuring RCA Types, see Configuring RCA Types
- Configuring Priority, Configuring Priority
- Configuring Sources, see Configuring Sources
- Configuring Auto Create Problem Records (PRs), see Configuring Auto Create Problem Records PM
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