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- LAT - Canned Responses
- LAT - Chat Transfer
- LAT - Chat Assignment & Routing
- LAT - Agent Chat Summary
- Reports & Dashboard Widgets
- Help text near Digital Agent icon
- Reset Open Q&A
- Timeout functionality
- Redirect link for Incident creation
- Relevant catalog not found
- Trigger Knowledge Articles for unclear intent
- Quick Links
- Import Canned Responses
- Approval Flow
- Capture User Feedback
- Adoption Report by Location widget
- Feedback Report
- Volume of Feedback widget
- Feedback Distribution widget
- Truncated Canned Response snippet
- Loaders in Reports and Dashboard
- Content type display in Conversation Reports
- Unattended chat transfer message
- Live Agent abandon message
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Previous Releases |
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