From Release DENALI SP3 onwards, the Admin user have provision to send a broadcast email to desired recipients, informing them about the new Rules for E-mail to SR. Click the Click here to broadcast in the following screen to open the Broadcast screen
Figure: Click here to broadcast
As shown in the following screen a Broadcast Email screen with Email Body containing the Rules is displayed. The admin can modify the details and send a broadcast email to desired recipients selected in Broadcast To.
- The Broadcast Name is by default selected as Email to Service Request.
- The Broadcast Medium is by default be selected as Email.
- The Broadcast Subject is by default selected as Email to Service Request.
- The Broadcast Description can be edited by default reflects the Administrator if required in the parsing rules content.
- Select Send Now to send the Broadcast email immediately.
or - You can select the scheduled date and time when you want to send the Broadcast email. Ensure that scheduled time is 5 minutes greater than the current time.
- Select Active check box.
- From Broadcast To, you can select the desired recipients such as Customer, Location, Workgroup, User Type, User List, or Custom Email and specify other details.
- Click Submit.
Figure: Sending Broadcast Email to End Users
An email is sent to specified recipients along with the Notification Parser rule details configured for Email to SR.
Figure: Sending Broadcast Email to End Users