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Feature released in SummitAI Service Management (Sierra, Incident Management and Service Request Management)
What's New?
Following additional columns: Tenant (INCIDENT LIST and SERVICE REQUEST LIST pages), Parent Incident ID (INCIDENT LIST), and Parent SR ID (SERVICE REQUEST LIST) are added on the CONFIGURE COLUMNS pop-up page using which the users can choose to display or hide the additional details on the INCIDENT LIST and SERVICE REQUEST LIST pages (Incident/Request > User > Manage Incidents/Manage Service Requests > Incident List/Service Request List> Click CONFIGURE COLUMNS on the ACTIONS panel > Select Tenant from Available Columns > Click the Right Arrow to move to Selected Column > Click SUBMIT). For more information about configuring columns, see Personalizing Pages.
Figure: CONFIGURE COLUMNS pop-up
Figure: CONFIGURE COLUMNS pop-up: Incident
Figure: CONFIGURE COLUMNS pop-up: Service Request
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Click the Parent Incident ID to view the Parent Incident details (Incident > Users > Manage Incidents > Incident List > Click the Parent Incident ID on the respective column) and Parent SR ID (Request > User > Manage Service Requests > Service Request List > Click the Parent SR ID on the respective column) to view the Parent SR details. |