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Feature released in SummitAI Service Management (Sierra, Platform)
What's New?
- Now, the users can also search for Work Orders using Global Search (Click the
icon in the Quick Action Bar). A new check box, Workorder, is added. For more information about Global Search, see Global Search.
Figure: SEARCH -Workorder Now, there is a limitation while searching for closed Incidents and Service Requests using Global Search. The search results display only tickets, which are closed in the last 30 days and restrict the older tickets. This limitation is added to improve the performance of Global Search. There are no restrictions for other statuses.
Figure: Global Search