Versions Compared

Old Version 1

changes.mady.by.user Saranya S (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Shilpa K

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Scroll Exporter macro migration

Read Complete Release Notes

Scroll export button
scopecurrent
template-id4fda9400-a7df-4ede-a95f-e4ae5fcf4796
captionDownload this Page
add-onScroll PDF Exporter

Feature released in SummitAI Service Management (#23967, Sierra SP1, Service Request Management)

What's New?

The Remarks added by the SR Requester is now available in the e-mail notifications sent to the Approvers for approving (or rejecting) the SRs. This helps the Approvers in taking a more informed decision. 

Configuration

A new Keyword, *T_DETAIL*, is added on the NOTIFICATION TEMPLATE page (Admin > Advanced > Notifications > Notification Template > Select a Tenant > Select a Template Name > Click the Keywords hyperlink). If this Keyword is configured in the Notification Template, the Approvers can view the SR Remarks, added by the SR Requester, in the e-mail notifications sent to them. For more information about Notification Templates, see Configuring Notification Template.

Figure: KEYWORDS pop-up page