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Feature released in SummitAI (Alps)
What's New?
Now, CINDE displays the Frequently Asked Questions to the End User. This helps the End Users to get prompted with the most probable issues, which they can select and also find a solution before logging any Incident. This helps in quick and easy resolution of issues and also reduces the number Incidents logged by the End Users. With this, the users can ask CINDE for information and get answers in a conversational way. The Frequently Asked Questions (FAQs) output is specific to the respective organization based on the data input provided to CINDE.
For Example:
How can I contact IT support?
Where can I find information about the company leave policy?
Using this feature, the user can quickly find answers to the common IT and Services related questions. To train and make the system proficient, the orgnaizations must provide a set of organization-wide FAQs (and variants of these questions) as well as their answer pairs.
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These FAQs are updated periodically based on the inputs from the IT Admin to SummitAI team. Training/re-training CINDE can take a few days. |