SummitAI Service Management Help
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What is a Classification?
A Classification is referred as the various types of Knowledge Records (KRs) that are created by the Analysts in Analysts in an organization. The End Users can search the KRs based on these Classifications. You can add and modify Classification details for an Tenant.
To configure Classification:
- Select Knowledge > Configuration > Classification.
- On the CLASSIFICATION page, select the Tenant. A list of all the configured Classifications for the selected Tenant is displayed under the DETAILS section.
- click ADD NEW on the ACTIONS panel.
- Select Tenant and type in the new Classification name. For information about the fields on the CLASSIFICATION page, see Field Description.
- Click SUBMIT. A new Classification is configured.
Figure: CLASSIFICATION page
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3. Right-click on any of the configured Classifications, a pop-up list with the following options is displayed:
- Create Root Node: Click this option to create a new Root Node/Classification. A new Node/Classification is created at the top of the configured Node list.Right-click on any of the configured Classifications, a pop-up list with the following options is displayed :
- Create Child Node: Click this option to create a Child Node/Classification. A Child Node/Classification will be created for the Node/Classification on which you have right clicked.
- Rename: Click this option to rename a Node/Classification.
- Deactive: Click this option to deactivate a Node/Classification.
- Set as Default: Click this option to set a Node/Classification as Default Node/Classification.
- Configure: Click this option to configure classification details. On the CLASSIFICATION DETAILS pop-up page, you can select the Workgroup, resolution Code, and Closure code for the selected Classification. You can also select the Replicate To All Child Classifications check box to replicate the settings to all child nodes and Enable Workgroup Routing check box to enable the workgroup routing.
Field Description
The following table describes the fields on the CLASSIFICATION page:
Field | Description |
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DETAILS | |
Classification Name | Enter the name for the Classification. This is a mandatory field. |
Default | Select this check box to display the Classification as a default selection on other pages of the application. |
Active | Indicates the status set for a Classification.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CLASSIFICATION page.
EXPAND ALLSHOW LIST
to collapse the Classification listClick EXPAND ALL to expand SHOW LIST to display the LIST showing all the configured classifications. To display the inactive Classifications, click the Include Inactive check box.
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Classification for the selected Tenant.
Figure: CLASSIFICATION page: List of Classifications
Classification ID column in the LIST table displays the ID associated with every configuration.
- To edit a Classification, select the configured Classification. Make appropriate changes and click SUBMIT.
- To display the inactive Classification, click the Include Inactive check box.
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