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Comment: Updated the code macro with the following parameter(s): [theme]
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You can retrieve the Service Request of a specific caller using the following API Request. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
SR_GetSRList

POST


DJango
Code Block
theme
titleSample Request
linenumberstrue
{
  "ServiceName": "SR_GetCallerServiceRequest",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "z+gpzIq8jAwDSv1W1yrbxONlzr4lnbei7rGNGKiCkPs=",
      "ProxyID": 0,
      "ReturnType": "JSON",
      "OrgI D": 1
    },
    "CallerMobileNo": "",
    "CallerID": "5",
    "TopServiceRequest": 1
  }
}

Request Parameters

Parameter NameTypeDescriptionMandatory

CallerMobileNo 

Status
colourGreen
titleString

Mobile number of the Caller.

You need to specify either CallerMobileNo or CallerID value as a mandatory field.

Status
colourGreen
titletrue

CallerID 

Status
colourGreen
titleString

Unique Identification number of the Caller.

Status
colourGreen
titletrue

TopServiceRequest 

Status
colourGreen
titleString

Number of top SRs to be displayed.

Status
colourGreen
titletrue

DJango
Code Block
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titleSample Response
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{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": "F4CCCF8B08A76D2254DF7981098526F65FDA0B2209EDCEE2B9A0102185D6252D64340D48177FC86CAF
484D91C15D8783995DBF9F9A5ABDDBF037EF0941996376952EB94D221AF4A4AA7A97A0E307F77BD2F302F73BFBE4EA402E
92C522A3841FC902CC6C83AE384037EB81436747625D109D88D74E8554D5457B78EC1AE4DF51CEF00A5C8D2C4B868A0127
62C1085A7D7751E820314A6A26669D77EE1B744DCCB7470F92",
    "OrgID": 0,
    "OutputObject": {
        "SRDetails": {
            "MySRDetails ": [
                {
                    "Ticket_ID": 2776,
                    "Ticket_No": "SR2843",
                    "Reg_Time": "2020-09-01 19:01:58",
                    "Status": "New",
                    "Description": "New Service Request raised for -General Request
									\\Outlook Installation and Configuration",
                    "wg_Name": "IT",
                    "CategoryName": "General Request",
                    "CatalogName": "Outlook Installation and Configuration"
                }
            ]
        }
    },
    "OutputID": 0,
    "Input": null
}

Status and Error Codes

For more information, see Status and Error Messages.

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