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SummitAI Service Management Help

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BI Problem Record RCA Record report displays the report "of PRs based on your search criteria". You You can view details such as PR Problem ID, Registration time, Type, Status, Category, Assigned Workgroup, Impact, Problem Log Time, Caller Name, Caller Email ID, RCA Deadline, Information, Description, Urgency Name, Impact Name, Priority Name, RCA Submitted Date and so on.

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Figure: SEARCH pageBI Problem Record RCA Report

Click on Image Added icon to update the search results of the report based on the filter criteria.

On the table, click the PR ID hyperlink to view the PR detailson the Image Added icon under the Problem ID column to display the vertical view of the remaining set of field details of the report which are not visible in the horizontal view of the report. For information about viewing reports, see see Viewing Reports.

ACTIONS (Not Required)

This section explains all the icons displayed on the ACTIONS panel of the SEARCH page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SEARCH Report.

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Figure: SEARCH page: Filters pop-up page

FILTERS

Click FILTERS to specify the filter criteria to display the records in the report. A sample screenshot is shown below:

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Select the required option from the drop-down list of the field log Time. The available options are as follows:

Current Quarter
Previous Quarter
Current Year
Previous Year
Current Month
Previous Month
Current Week
Previous Week
Today
Yesterday
In the Future
In the Past
Next & Last 30 Days
Last 30 Days
Last 7 Days

FIELDS

Click on FIELDS to select the required fields which needs to get displayed in the report. A sample screenshot is shown below:

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Figure: FIELDS

Field	Description
Image Added	Click Image Added icon to move the selected fields from the left pane of field list to the right pane of field list. The fields appears in the right pane will get displayed in the report.
Image Added	Click Image Added icon to move the selected fields from the right pane of field list to the left pane of field list. The fields appears in the left pane will not get displayed in the report.
Image Added	Click Image Added icon to move the selected field(s) one position above in the field list of right pane.
Image Added	Click Image Added icon to move the selected field(s) one position down in the field list of right pane.
Image Added	Click Image Added icon to display the field properties of the selected field in the right pane of field list. A sample screenshot is shown below: Image Added Figure: Field Properties