SummitAI Service Management Help
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Report Description
You can view the list of KRs with the feedback details, such as user name, life cycle status, ratings, Category, Classification, and so on.
Figure: KB FEEDBACK REPORT page
On the table, click the KR ID to view the KR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the KB FEEDBACK REPORT page:
FILTERS
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the KB FEEDBACK REPORT.
Figure: KB FEEDBACK REPORT: Filters pop-up page
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export the records displayed on a specific page to a Microsoft Excel Sheet.
EXPORT ALL
Click EXPORT ALL to export all the records to a Microsoft Excel Sheet.
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