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You can create an SR with an external Service Catalog using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
SR_LogServiceCatalogForExternal	POST

Code Block

title	Sample Request
linenumbers	true

{
  "ServiceName": "SR_LogServiceCatalogForExternal",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXX",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0,
      "TokenID": ""
    },
    "objSRServiceTicketCatalogParam": {
      "ServiceCatalogID": 3,
      "LogSRForUserMode": false,
      "ServiceCategoryID": 1,
      "DelegationMode": false,
      "WorkGroupID": 6,
      "DelegateeUserID": 0,
      "Org_ID": 1,
      "ListCustomAttributes": [
        {
          "Attribute_Type": "TextBox",
          "Attribute_Value": "Test Attributes",
          "Attribute_Name": "Test TextBox",
          "Attribute_ID": 3867
        },
        {
          "Attribute_Type": "CheckBox",
          "Attribute_Value": true,
          "Attribute_Name": "Test Checkbox",
          "Attribute_ID": 3868
        }
      ],
      "ServiceCategoryName": "Desktop",
      "ListMVCustomAttributes": [
        {
          "RowID": "1",
          "Attribute_Value": 1,
          "AttributeType": "DROPDOW NLIST",
          "Attribute_ID": "1",
          "Attribute_Name": "Location",
          "Attribute_Text": "Test1"
        },
        {
          "RowID": "1",
          "Attribute_Value": 2,
          "AttributeType": "DROPDOWNLIST",
          "Attribute_ID": "3",
          "Attribute_ Name": "attachment",
          "Attribute_Text": "Test2"
        },
        {
          "RowID": "1",
          "Attribute_Value": "4",
          "Attribute Type": "DROPDOWNLIST",
          "Attribute_ID": "4",
          "Attribute_Name": "Items",
          "Attribute_Text": "T est3"
        }
      ],
      "ServiceCatalogName": "Catalog Name",
      "JustificationRemarks": "Test Remarks..",
      "NoOfApprovals": 2,
      "SupportFunction": "IT Tec",
      "Approver1": "Workgroup Owner Approval",
      "Approver1Id": "9",
      "Approver1Name": "Approver Name",
      "Approver2": "",
      "Approver2Id": "",
      "Approver2Name": ""
    }
  }
}

Request Parameters

Parameter Name

Type

Description

Mandatory

ServiceCatalogID

Status

colour	Grey
title	integer

Unique identification number of the Catalog.

If the Service Catalog has mandatory Custom Attributes, the strCustomAttributes is mandatory.
If the Service Catalog has mandatory Multivalued Custom Attributes, the strMvCustomAttributes is mandatory.

Note:

It is mandatory to provide either ServiceCatalogID or ServiceCatalogName value.

Status

colour	Green
title	true

ServiceCatalogName

Status

colour	Green
title	string

Name of the Service Catalog.

Status

colour	Green
title	true

If ServiceCatalogID value is provided then it is not mandatory.

LogSRForUserMode

Status

colour	Blue
title	BOOLEAN

Is the SR logged for a user?

The values are constant and as follows:

TicketDetail if the Updater is an Executive.
LogTicket if the Updater is a Caller

Status

title	FALSE

ServiceCategoryID

Status

colour	Grey
title	integer

Unique Identification number of the Service Category.

The value is either true or false.

Note:

It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value.

Status

colour	Green
title	true

ServiceCategoryName

Status

colour	Green
title	string

Name of the Service Category.

Status

colour	Green
title	true

If ServiceCategoryID value is provided then it is not mandatory.

DelegationMode

Status

colour	Blue
title	BOOLEAN

Is the delegation enabled?

Status

title	FALSE

WorkGroupID

Status

colour	Green
title	string

Unique Identification number of the Work Group.

Note:

It is mandatory to provide either WorkGroupID or WorkGroupName value.

Status

colour	Green
title	true

WorkGroupName

Status

colour	Green
title	string

Name of the Workgroup.

Status

colour	Green
title	true

If WorkGroupID value is provided then it is not mandatory.

DelegateeUserID

Status

colour	Grey
title	integer

Unique Identification number of the user who is delegated with.

DelegateeUserID is a mandatory parameter if the DelegationMode parameter value is true.

Status

title	FALSE

Org_ID

Status

colour	Grey
title	integer

Unique Identification number of the Organization.

Status

title	FALSE

ListCustomAttributes

Status

colour	Yellow
title	ARRAY

Specify the list of Custom Attributes.

You can specify the following parameters:

RowID
Attribute_Type
Attribute_Name
Attribute_Value
Attribute_ID
Attribute_Text

Status

title	FALSE

ListMVCustomAttributes

Status

colour	Yellow
title	ARRAY

Specify the list of Multi Valued Custom Attributes.

You can specify the following parameters:

Attribute_Type
Attribute_Name
Attribute_Value
Attribute_ID

Status

title	FALSE

JustificationRemarks

Status

colour	Green
title	string

Specify the Remarks.

Status

colour	Green
title	true

NoOfApprovals

Status

colour	Grey
title	integer

Specify the required number of Approvals.

Based on NoOfApprovals count, you need to provide approver details such as Approver, ApproverId, and ApproverName.

Status

colour	Green
title	true

SupportFunction

Status

colour	Green
title	string

Name of the Instance.

For Example: Info

Status

colour	Green
title	true

Approver

Status

colour	Green
title	string

Type of Approval.

Status

colour	Green
title	true

ApproverId

Status

colour	Grey
title	integer

Unique Identification number of the Approver.

Status

colour	Green
title	true

ApproverName

Status

colour	Green
title	string

Unique name of the Approver.

Status

colour	Green
title	true

Code Block

title	Sample Response
linenumbers	true

{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": null,
    "OrgID": 0,
    "OutputObject": {
        "Catalog Details": {
            "Message": "Successfully saved the service request. Service Request ID: SR2507",
            "SRId": "2507",
            "UploadControlUID": []
        }
    }
}

Status and Error Codes

For more information, see Status and Error Messages.

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Request Parameters

Status and Error Codes

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Old Version 12

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