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Scroll export button scope current template-id 4fda9400-a7df-4ede-a95f-e4ae5fcf4796 caption Download this Page add-on Scroll PDF Exporter
| scope | current |
|---|---|
| template-id | 4fda9400-a7df-4ede-a95f-e4ae5fcf4796 |
| caption | Download this Page |
| add-on | Scroll PDF Exporter |
You can retrieve the SLA Details such as SLA Service Windows, RCA Deadline, SLA minutes, Resolution Deadline based on input parameters such as Workgroup, Priority, Category, Problem Record Type, Matrix Type, etc.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
PM_GetSLADeadlineMatrix | POST |
Below is the sample request to retrieve Problem Record Details
| Code Block | ||||
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{
"ServiceName": "PM_GetSLADeadlineMatrix",
"objCommonParameters": {
"_ProxyDetails": {
"UserName": "william.james@symphonysummit.com",
"OrgID": 1,
"ReturnType": "JSON",
"Password": "test@1237",
"APIKey": "FuvXeZTSna2Jdj/PImKKTRS97Dg8Ns7ET/UQ1X9JZHs=",
"AuthType": "FORM",
"ProxyID": 0,
"RequestType":"mobile"
},
"PM_Matrx_Properties":{
"Org_Id":1,
"UserID":2,
"Support_Function":"Info",
"Assigned_Workgroup_Id":22,
"Category_Id":1167,
"Risk_ID":0,
"Priority_Id":1,
"ProblemRecordType":"Reactive",
"Problem_Ticket_Id":0,
"MatrixType":"RCA",
"SLA_Window":1,
"Status":"New",
"AssignedAnalyst":0
},
"TicketID":"",
"RequestType":"Mobile"
}
}
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Anchor New Status New Status
Request Parameters
| New Status | |
| New Status |
| Parameter Name | Type | Description | Mandatory | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Org_Id |
| Unique Identification number of an Organization. By default, the value is 1. |
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UserID |
| Unique Identification Number of a User. |
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Support_Function |
| Name of the Instance. For Example: Info |
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Assigned_Workgroup_Id |
| Unique Identification number of the Workgroup. Specify the Id of the Workgroup. |
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Category_Id |
| Unique Identification number of the Category. Specify the Id of the Category. |
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Risk_ID |
| Unique Identification number of the Risk. Specify the Id of the Risk. |
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Priority_Id |
| Unique Identification number of the Priority. Specify the Id of the Priority. |
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ProblemRecordType |
| Specify Problem Record Type. For Example: Proactive or Reactive |
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Problem_Ticket_Id |
| The logged Problem Request number. |
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MatrixType |
| Specify Matrix Type. |
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SLA_Window |
| Specify SLA Window. |
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Status |
| Status of the PR. |
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AssignedAnalyst |
| Id of the Assigned Engineer. |
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TicketID |
| The logged Problem Request number. |
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RequestType |
| Type of the request. Be default, the value is Mobile. |
|
| Code Block | ||||
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{
"Errors": "",
"Message": "",
"Output": "{\"SLADeadlineMatrix\":{\"ServiceWindow\":
\"[
{\"Mst_UID\":1,\"Mst_Value\":\"24/7\",\"IsDefault\":true}
]\"
\"Deadline\":\"[
{\"Type\":\"RcaDetail\",\"Deadline\":\"2021-04-06 14:47:00\",\"ActualTime\":null,\"SLAMinutes\":60,\"Violated\":null,\"UserEditable\":0,\"SLAConfigInfo\":\"new 1\",\"SLAConfigID\":1,\"SLATooltipInfo\":null,\"SlaPaused\":null}
,{\"Type\":\"ResolutionDetail\",\"Deadline\":\"2021-04-06 15:47:00\",\"ActualTime\":null,\"SLAMinutes\":120,\"Violated\":null,\"UserEditable\":0,\"SLAConfigInfo\":\"new 1\",\"SLAConfigID\":1,\"SLATooltipInfo\":null,\"SlaPaused\":null}
]\" }}",
"TokenID": "3DF1B958B3235C053234AF4BB641864D8426FC1C3B90471DABB730D0167C0FFF36E1AA6213A3ED18587ECDCF2F3BAC8B687A09B808AE148E96941A85AE89B18F3F322C5F324B3FBFAB7DE0CE6F6523C8C38627052BA69F345BFEED97F22D23A7EF17544BD2BBA208271F7BA5BC1E71B70967D18D81369C7AB0CD5C584D8B8051F632A98CB6037A0D4C9D929D825210D6A5B9B1D0",
"OrgID": 0,
"OutputObject": null,
"OutputID": 0,
"Input": null
}
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Status and Error Codes
For more information, see Status and Error Messages
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