| Ui tab |
|---|
| Json FormattrueString FormattrueNew StatusRequest Parameters| Parameter Name | Type | Description | Mandatory |
|---|
Updater | | Name of the Updater. You can specify the value as follows: - Executive if the Updater is an Analyst
- Caller if the Updater is an End User
| | IsFromWebService | | Is the Request from Web Service? By default, the value is true. | | Priority_Name | | Name of the Priority. It defines the precedence in which an Incident to be addressed. For example: - High or Medium or Low
- P1 or P2 or P3
| | Classification_Name | | Name of the Classification. It is the nature of Incidents raised by Analysts or End Users. | | SLA_Name | | Name of the SLA. It defines the Service timings used to calculate the Response and Resolution SLAs. For Example: 24*7 | | Sup_Function | | Name of the Instance. It defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | | Caller_EmailID | | E-mail ID of the Caller who logs an Incident. | | Status | | Status of an Incident. The value of the Status is New for this Request. | | Urgency_Name | | Urgency defines the degree of importance of an Incident. For Example: High or Medium or Low. | | Assigned_WorkGroup_Name | | Workgroup defines a group of members in an Instance or a unit of an organization. If an Updater is Executive, then Assigned_Workgroup (work group ID) becomes a mandatory field. | | Medium | | Name of the Medium through which you want to log an Incident. By default, the value is Web. | | Impact_Name | | Impact defines the effect of an Incident on users . For Example: High or Medium or Low. | | Category_Name | | A Category is a group, representing the type of an Incident. | | OpenCategory_Name | | Name of the Open Category. | | Source | | Name of the Source. | | Description | | Describe about the Incident. | | PageName | | Name of the page. The values are constant and as follows: - TicketDetail if the Updater is an Executive.
- LogTicket if the Updater is a Caller.
| | Information | | Additional information about the Incident. | | RequestType | | Type of the request. Be default, the value is RemoteCall. | |
Sample Responsetrue |
| Ui tab |
|---|
| Json FormattrueString FormattrueAssigned StatusRequest Parameters| Parameter Name | Type | Description | Mandatory |
|---|
Updater | | Name of the Updater. You can specify the value as follows: - Executive if the Updater is an Analyst
- Caller if the Updater is an End User
| | Ticket_No | | The logged Incident number to Assign. | | IsFromWebService | | Is the Request from Web Service? By default, the value is true. | | Priority_Name | | Name of the Priority. It defines the precedence in which an Incident to be addressed. For example: - High or Medium or Low
- P1 or P2 or P3
| | Classification_Name | | Name of the Classification. It is the nature of Incidents raised by Analysts or End Users. | | SLA_Name | | Name of the SLA. It defines the Service timings used to calculate the Response and Resolution SLAs. For Example: 24*7 | | Sup_Function | | Name of the Instance. It defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | | Caller_EmailID | | E-mail ID of the Caller who logs an Incident. | | Status | | Status of an Incident. The value of the Status is Assigned for this Request. | | Urgency_Name | | Urgency defines the degree of importance of an Incident. For Example: High or Medium or Low. | | Assigned_WorkGroup_Name | | Workgroup defines a group of members in an Instance or a unit of an organization. If an Updater is Executive, then Assigned_Workgroup (work group ID) becomes a mandatory field. | | Medium | | Name of the Medium through which you want to log an Incident. By default, the value is Web. | | Impact_Name | | Impact defines the effect of an Incident on users . For Example: High or Medium or Low. | | Category_Name | | A Category is a group, representing the type of an Incident. | | OpenCategory_Name | | Name of the Open Category. | | Source | | Name of the Source. | | Description | | Describe about the Incident. | | PageName | | Name of the page. The values are constant and as follows: - TicketDetail if the Updater is an Executive.
- LogTicket if the Updater is a Caller.
| | Information | | Additional information about the Incident. | | RequestType | | Type of the request. Be default, the value is RemoteCall. | |
Sample Responsetrue |
| Ui tab |
|---|
| Json FormattrueString FormattrueIn-Progress StatusRequest Parameters| Parameter Name | Mandatory | Description | Type |
|---|
Updater | | Name of the Updater. You can specify the value as follows: - Executive if the Updater is an Analyst
- Caller if the Updater is an End User
| | Ticket_No | | The logged Incident number to Assign. | | IsFromWebService | | Is the Request from Web Service? By default, the value is true. | | Priority_Name | | Name of the Priority. It defines the precedence in which an Incident to be addressed. For example: - High or Medium or Low
- P1 or P2 or P3
| | Classification_Name | | Name of the Classification. It is the nature of Incidents raised by Analysts or End Users. | | SLA_Name | | Name of the SLA. It defines the Service timings used to calculate the Response and Resolution SLAs. For Example: 24*7 | | Sup_Function | | Name of the Instance. It defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | | Caller_EmailID | | E-mail ID of the Caller who logs an Incident. | | Status | | Status of an Incident. The value of the Status is In-Progress for this Request. | | Urgency_Name | | Urgency defines the degree of importance of an Incident. For Example: High or Medium or Low. | | Assigned_WorkGroup_Name | | Workgroup defines a group of members in an Instance or a unit of an organization. If an Updater is Executive, then Assigned_Workgroup (work group ID) becomes a mandatory field. | | Assigned_Engineer_Email | | E-mail ID of the Assigned Engineer. | | Medium | | Name of the Medium through which you want to log an Incident. By default, the value is Web. | | Impact_Name | | Impact defines the effect of an Incident on users . For Example: High or Medium or Low. | | Category_Name | | A Category is a group, representing the type of an Incident. | | OpenCategory_Name | | Name of the Open Category. | | Source | | Name of the Source. | | Description | | Describe about the Incident. | | PageName | | Name of the page. The values are constant and as follows: - TicketDetail if the Updater is an Executive.
- LogTicket if the Updater is a Caller.
| | Information | | Additional information about the Incident. | | RequestType | | Type of the request. Be default, the value is RemoteCall. | |
Sample Responsetrue |
| Ui tab |
|---|
| Json FormattrueString FormattruePending StatusRequest Parameters| Parameter Name | Mandatory | Description | Type |
|---|
Updater | | Name of the Updater. You can specify the value as follows: - Executive if the Updater is an Analyst
- Caller if the Updater is an End User
| | Ticket_No | | The logged Incident number to Assign. | | IsFromWebService | | Is the Request from Web Service? By default, the value is true. | | Priority_Name | | Name of the Priority. It defines the precedence in which an Incident to be addressed. For example: - High or Medium or Low
- P1 or P2 or P3
| | Classification_Name | | Name of the Classification. It is the nature of Incidents raised by Analysts or End Users. | | SLA_Name | | Name of the SLA. It defines the Service timings used to calculate the Response and Resolution SLAs. For Example: 24*7 | | Sup_Function | | Name of the Instance. It defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | | Caller_EmailID | | E-mail ID of the Caller who logs an Incident. | | Status | | Status of an Incident. The value of the Status is Pending for this Request. | | Urgency_Name | | Urgency defines the degree of importance of an Incident. For Example: High or Medium or Low. | | PendingReason | | Pending Reason of an Incident. | | Assigned_Engineer_Email | | E-mail ID of the Assigned Engineer. | | Medium | | Name of the Medium through which you want to log an Incident. By default, the value is Web. | | Impact_Name | | Impact defines the effect of an Incident on users . For Example: High or Medium or Low. | | Category_Name | | A Category is a group, representing the type of an Incident. | | OpenCategory_Name | | Name of the Open Category. | | Source | | Name of the Source. | | Description | | Describe about the Incident. | | PageName | | Name of the page. The values are constant and as follows: - TicketDetail if the Updater is an Executive.
- LogTicket if the Updater is a Caller.
| | Information | | Additional information about the Incident. | | RequestType | | Type of the request. Be default, the value is RemoteCall. | |
Sample Responsetrue |
| Ui tab |
|---|
| Json FormattrueString FormattrueResolved StatusRequest Parameters| Parameter Name | Type | Description | Mandatory |
|---|
Updater | | Name of the Updater. You can specify the value as follows: - Executive if the Updater is an Analyst
- Caller if the Updater is an End User
| | Ticket_No | | The logged Incident number to Assign. | | IsFromWebService | | Is the Request from Web Service? By default, the value is true. | | Priority_Name | | Name of the Priority. It defines the precedence in which an Incident to be addressed. For example: - High or Medium or Low
- P1 or P2 or P3
| | Classification_Name | | Name of the Classification. It is the nature of Incidents raised by Analysts or End Users. | | SLA_Name | | Name of the SLA. It defines the Service timings used to calculate the Response and Resolution SLAs. For Example: 24*7 | | Sup_Function | | Name of the Instance. It defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | | Caller_EmailID | | E-mail ID of the Caller who logs an Incident. | | Status | | Status of an Incident. The value of the Status is Resolved for this Request. | | Urgency_Name | | Urgency defines the degree of importance of an Incident. For Example: High or Medium or Low. | | Assigned_Engineer_Email | | E-mail ID of the Assigned Engineer. | | Closure_Code_Name | | Closure Code is the status code used by Analysts to resolve an Incident. It is applicable only for the auto closure. | | ResolutionCodeName | | Resolution Code is the status code used by Analysts to resolve an Incident. It is applicable only for the manual closure. | | Medium | | Name of the Medium through which you want to log an Incident. By default, the value is Web. | | Impact_Name | | Impact defines the effect of an Incident on users . For Example: High or Medium or Low. | | Category_Name | | A Category is a group, representing the type of an Incident. | | OpenCategory_Name | | Name of the Open Category. | | Source | | Name of the Source. | | Description | | Describe about the Incident. | | PageName | | Name of the page. The values are constant and as follows: - TicketDetail if the Updater is an Executive.
- LogTicket if the Updater is a Caller.
| | Information | | Additional information about the Incident. | | RequestType | | Type of the request. Be default, the value is RemoteCall. | |
Sample Responsetrue |
| Ui tab |
|---|
| Json FormattrueString FormattrueClosed StatusRequest Parameters| Parameter Name | Type | Description | Mandatory |
|---|
Updater | | Name of the Updater. You can specify the value as follows: - Executive if the Updater is an Analyst
- Caller if the Updater is an End User
| | Ticket_No | | The logged Incident number to Assign. | | IsFromWebService | | Is the Request from Web Service? By default, the value is true. | | Priority_Name | | Name of the Priority. It defines the precedence in which an Incident to be addressed. For example: - High or Medium or Low
- P1 or P2 or P3
| | Classification_Name | | Name of the Classification. It is the nature of Incidents raised by Analysts or End Users. | | SLA_Name | | Name of the SLA. It defines the Service timings used to calculate the Response and Resolution SLAs. For Example: 24*7 | | Sup_Function | | Name of the Instance. It defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | | Caller_EmailID | | E-mail ID of the Caller who is logs an Incident. | | Status | | Status of an Incident. The value of the Status is Closed for this Request. | | Urgency_Name | | Urgency defines the degree of importance of an Incident. For Example: High or Medium or Low. | | Assigned_Engineer_Email | | E-mail ID of the Assigned Engineer. | | Closure_Code_Name | | Closure Code is the status code used by Analysts to resolve an Incident. It is applicable only for the auto closure. | | ResolutionCodeName | | Resolution Code is the status code used by Analysts to resolve an Incident. It is applicable only for the manual closure. | | Medium | | Name of the Medium through which you want to log an Incident. By default, the value is Web. | | Impact_Name | | Impact defines the effect of an Incident on users . For Example: High or Medium or Low. | | Category_Name | | A Category is a group, representing the type of an Incident. | | OpenCategory_Name | | Name of the Open Category. | | Source | | Name of the Source. | | Description | | Describe about the Incident. | | PageName | | Name of the page. The values are constant and as follows: - TicketDetail if the Updater is an Executive.
- LogTicket if the Updater is a Caller.
| | Information | | Additional information about the Incident. | | RequestType | | Type of the request. Be default, the value is RemoteCall. | |
Sample Responsetrue |
| Ui tab |
|---|
| Json FormattrueString FormattrueCancelled StatusRequest Parameters| Parameter Name | Mandatory | Description | Type |
|---|
Updater | | Name of the Updater. You can specify the value as follows: - Executive if the Updater is an Analyst
- Caller if the Updater is an End User
| | Ticket_No | | The logged Incident number to Assign. | | IsFromWebService | | Is the Request from Web Service? By default, the value is true. | | Priority_Name | | Name of the Priority. It defines the precedence in which an Incident to be addressed. For example: - High or Medium or Low
- P1 or P2 or P3
| | Classification_Name | | Name of the Classification. It is the nature of Incidents raised by Analysts or End Users. | | SLA_Name | | Name of the SLA. It defines the Service timings used to calculate the Response and Resolution SLAs. For Example: 24*7 | | Sup_Function | | Name of the Instance. It defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | | Caller_EmailID | | E-mail ID of the Caller who is logs an Incident. | | Status | | Status of an Incident. The value of the Status is Cancelled for this Request. | | Urgency_Name | | Urgency defines the degree of importance of an Incident. For Example: High or Medium or Low. | | Assigned_Engineer_Email | | E-mail ID of the Assigned Engineer. | | CancelRemarks | | Additional information about the closure of an Incident. It is applicable only for the manual closure. | | Medium | | Name of the Medium through which you want to log an Incident. By default, the value is Web. | | Impact_Name | | Impact defines the effect of an Incident on users . For Example: High or Medium or Low. | | Category_Name | | A Category is a group, representing the type of an Incident. | | OpenCategory_Name | | Name of the Open Category. | | Source | | Name of the Source. | | Description | | Describe about the Incident. | | PageName | | Name of the page. The values are constant and as follows: - TicketDetail if the Updater is an Executive.
- LogTicket if the Updater is a Caller.
| | Information | | Additional information about the Incident. | | RequestType | | Type of the request. Be default, the value is RemoteCall. | |
Sample Responsetrue |
|
