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In this API, a field “All” in Approval Status Filter is added specifically for mobile application. This is not supported in Web application. If ‘All’ is selected as the status, then all the change records pending for approval, rejected, on hold and approved for the logged in user are displayed. This API response will consist of all the records with different Approval status when the parameter value ALL is passed. 

With this API it is now possible to:  

  • Quickly display all the change records created and pending for approval for the logged in user. 


Note
titleNote

This API is not for displaying all change records. It is only for showing change records which require any action by the logged in user.


To authenticate the below API, see API Authentication and Authorization.

Service Name

HTTP Method

CM_GetChangeRecordList  

POST


Sample Request


    "ServiceName": "CM_GetChangeRecordList", 

    "objCommonParameters": { 

      "_ProxyDetails": { 

      "AuthType": "APIKEY", 

      "APIKey": "XXXXXXXXXXXXXXXXXX", 

      "TokenID": "", 

      "OrgID": "1", 

      "ReturnType": "JSON", 

      "ProxyID": 0 

    } 

}, 

        "objCM_ParamDetails": { 

            "Instance": "CMDB", 

            "Status": "ALL", 

            "TextSearch": "", 

            "ApprovalStatusFilter": "Pending for Approval"

            "Classification":"",

            "Impact":2,

            "ChangeCategory":38,

            "LoggedInUserID":967 

        } 

    } 

}

 Request Parameters 

Parameter Name

Type

Description

Mandatory

Instance

String

Name of the Instance. 
For Example: Info

True

Status

String

The status of a Change Record (CRs) indicates the stage at which the CR is in its life cycle.

True

ApprovalStatusFilter 

String

This filter fetches the records with mentioned Approval status only.  

False

LoggedInUserID

Int

User ID for whom the Pending CRs need to be fetched. 

False

Classification

String

Classification name

False

Impact

Int

Impact ID

False

ChangeCategory

Int

Change Category ID

False

Sample response


Wiki Markup
*Json Format*
\{
    "Errors": "",
    "Message": "",
    "Output": "",
    "TokenID": "8141E92E9D9213BE378545C64E1AA84D66DAB987F0FBAAB662872A448422FEECE9656BEB6A03619901BDB7A98D1450013025B1C82623BDB8780F6E76DEF184CFD2C1186DC06E6761A86EFADB8808D6CD4B047F9A5453293EE459BA74FE66A12AF85F4AFD4D87337DCDCAAC4B621B1657B14996A65363208CDFD73E8CE7904011628910B2272CA8CD4EA7E907CC90ECE1213CF61925788C996EB59CD9A79E6D18",
    "OrgID": 0,
    "OutputObject": \[
        \{
            "CR ID": "1342",
            "CR NO": "CR1342",
            "change_request_id": 1342,
            "Logged Time": "2021-06-19 23:56:49",
            "Status": "Requested",
            "ApprovalStatus": "Pending for Approval",
            "Category": "Small",
            "Classification": "Normal",
            "Owner Workgroup": "wrkgrp2",
            "Impact": "Medium",
            "Priority": "p3",
            "Deadline": null,
            "BackoutPlanTested": " ",
            "Description": "",
            "sup_function": "CMDB",
            "Planned Start Time": "2021-06-20 00:00:00",
            "changetypeid": 1,
            "Change Type": "Normal",
            "Assigned Workgroup": "CM workgroup",
            "Sup_Function_Name": "CMDB",
            "TaskEffortInDays": "",
            "IsMailProcessPending": null,
            "Information": "",
            "Risk_Id": 17,
            "Impact_Id": 14,
            "Authorize_Status": "",
            "Authorizer_Log": "",
            "Information_Log": "",
            "Configuration_Team_Log": "",
            "Requestor_Id": 1198,
            "Actual_Start_Time": null,
            "Actual_End_Time": null,
            "Has_Attachments": false,
            "Downtime_Required": false,
            "Business_Impact_Of_Change_Failure": "",
            "Back_Out_Plan": "",
            "Authorizer_Id": 1273,
            "Change_Manager_Log": "",
            "Change_Advisory_Board_Member_Log": "",
            "Post_Implementation_Review": "",
            "Change_Managment_Database_Updated": "",
            "Reviewer_Id": 0,
            "PageSource": false,
            "IsCIUpdation": null,
            "Last_Updated_Datetime": "2021-06-23 23:23:49",
            "ManualEscalationLevelID": null,
            "ManualEscalationDate": null,
            "Criticality_Id": 16,
            "TriggerForChange": null,
            "PlannedPIRDt": null,
            "ActualPIRDt": null,
            "Review_Date": null,
            "DescriptionShort": "",
            "ChangeCategoryID": 0,
            "ChangeCategoryRootIds": null,
            "RequestorName": "sukruta S G",
            "CI Ids": null,
            "TotalApprovalLevel": "5",
            "CurrentApprovalLevel": "1",
            "CanApproveOrReject": "True",
            "Planned End Time": "2021-06-21 00:00:00",
            "IsMandatoryFieldForApprover": "0",
            "ApprovalStatuses": "Authorize,Not Authorized,Authorize & Forward,On-Hold",
            "MandatoryFieldsForLogCR": "Support_Function,Support_Function_Name,Classification,Change_CategoryID,ChangeTypeName(or ChangeTypeId),Requestor_Name(or Requestor_Id),Owner_Workgroup(or Owner_Workgroup_Id)",
            "RequestedBy": 1198,
            "RequestedByName": "sukruta S G",
            "ROWNUM": "1",
            "TotalRows": 97
        \},
        \{
            "CR ID": "1341",
            "CR NO": "CR1341",
            "change_request_id": 1341,
            "Logged Time": "2021-06-19 23:44:37",
            "Status": "Requested",
            "ApprovalStatus": "Pending for Approval",
            "Category": "Small",
            "Classification": "Normal",
            "Owner Workgroup": "wrkgrp2",
            "Impact": "Medium",
            "Priority": "p3",
            "Deadline": null,
            "BackoutPlanTested": " ",
            "Description": "",
            "sup_function": "CMDB",
            "Planned Start Time": "2021-06-20 00:00:00",
            "changetypeid": 1,
            "Change Type": "Normal",
            "Assigned Workgroup": "CM workgroup",
            "Sup_Function_Name": "CMDB",
            "TaskEffortInDays": "",
            "IsMailProcessPending": null,
            "Information": "",
            "Risk_Id": 17,
            "Impact_Id": 15,
            "Authorize_Status": "",
            "Authorizer_Log": "",
            "Information_Log": "",
            "Configuration_Team_Log": "",
            "Requestor_Id": 1198,
            "Actual_Start_Time": null,
            "Actual_End_Time": null,
            "Has_Attachments": false,
            "Downtime_Required": false,
            "Business_Impact_Of_Change_Failure": "",
            "Back_Out_Plan": "",
            "Authorizer_Id": 1273,
            "Change_Manager_Log": "",
            "Change_Advisory_Board_Member_Log": "",
            "Post_Implementation_Review": "",
            "Change_Managment_Database_Updated": "",
            "Reviewer_Id": 0,
            "PageSource": false,
            "IsCIUpdation": null,
            "Last_Updated_Datetime": "2021-06-22 17:26:01",
            "ManualEscalationLevelID": null,
            "ManualEscalationDate": null,
            "Criticality_Id": 16,
            "TriggerForChange": null,
            "PlannedPIRDt": null,
            "ActualPIRDt": null,
            "Review_Date": null,
            "DescriptionShort": "",
            "ChangeCategoryID": 0,
            "ChangeCategoryRootIds": null,
            "RequestorName": "sukruta S G",
            "CI Ids": null,
            "TotalApprovalLevel": "5",
            "CurrentApprovalLevel": "1",
            "CanApproveOrReject": "True",
            "Planned End Time": "2021-06-21 00:00:00",
            "IsMandatoryFieldForApprover": "0",
            "ApprovalStatuses": "Authorize,Not Authorized,Authorize & Forward,On-Hold",
            "MandatoryFieldsForLogCR": "Support_Function,Support_Function_Name,Classification,Change_CategoryID,ChangeTypeName(or ChangeTypeId),Requestor_Name(or Requestor_Id),Owner_Workgroup(or Owner_Workgroup_Id)",
            "RequestedBy": 1273,
            "RequestedByName": "Ambika",
            "ROWNUM": "2",
            "TotalRows": 97
        \},
        \{
            "CR ID": "1340",
            "CR NO": "CR1340",
            "change_request_id": 1340,
            "Logged Time": "2021-06-18 15:51:56",
            "Status": "Requested",
            "ApprovalStatus": "Pending for Approval",
            "Category": "Small",
            "Classification": "Normal",
            "Owner Workgroup": "wrkgrp2",
            "Impact": "High",
            "Priority": "p3",
            "Deadline": null,
            "BackoutPlanTested": " ",
            "Description": "",
            "sup_function": "CMDB",
            "Planned Start Time": "2021-06-19 14:30:00",
            "changetypeid": 1,
            "Change Type": "Normal",
            "Assigned Workgroup": "CM workgroup",
            "Sup_Function_Name": "CMDB",
            "TaskEffortInDays": "",
            "IsMailProcessPending": null,
            "Information": "",
            "Risk_Id": 17,
            "Impact_Id": 14,
            "Authorize_Status": "",
            "Authorizer_Log": "",
            "Information_Log": "",
            "Configuration_Team_Log": "",
            "Requestor_Id": 1273,
            "Actual_Start_Time": null,
            "Actual_End_Time": null,
            "Has_Attachments": false,
            "Downtime_Required": false,
            "Business_Impact_Of_Change_Failure": "",
            "Back_Out_Plan": "",
            "Authorizer_Id": 1198,
            "Change_Manager_Log": "",
            "Change_Advisory_Board_Member_Log": "",
            "Post_Implementation_Review": "",
            "Change_Managment_Database_Updated": "",
            "Reviewer_Id": 0,
            "PageSource": false,
            "IsCIUpdation": null,
            "Last_Updated_Datetime": "2021-06-19 23:41:00",
            "ManualEscalationLevelID": null,
            "ManualEscalationDate": null,
            "Criticality_Id": 15,
            "TriggerForChange": null,
            "PlannedPIRDt": null,
            "ActualPIRDt": null,
            "Review_Date": null,
            "DescriptionShort": "",
            "ChangeCategoryID": 0,
            "ChangeCategoryRootIds": null,
            "RequestorName": "Ambika",
            "CI Ids": null,
            "TotalApprovalLevel": "5",
            "CurrentApprovalLevel": "4",
            "CanApproveOrReject": "True",
            "Planned End Time": "2021-06-20 14:30:00",
            "IsMandatoryFieldForApprover": "0",
            "ApprovalStatuses": "Authorize,Not Authorized,Authorize & Forward,On-Hold,Refer Back To Initiator,Refer Back To Authorization,Refer Back To US,Refer Back To CAB",
            "MandatoryFieldsForLogCR": "Support_Function,Support_Function_Name,Classification,Change_CategoryID,ChangeTypeName(or ChangeTypeId),Requestor_Name(or Requestor_Id),Owner_Workgroup(or Owner_Workgroup_Id)",
            "RequestedBy": 1273,
            "RequestedByName": "Ambika",
            "ROWNUM": "3",
            "TotalRows": 97
        \},
        \{
            "CR ID": "1335",
            "CR NO": "CR1335",
            "change_request_id": 1335,
            "Logged Time": "2021-06-17 15:08:10",
            "Status": "Requested",
            "ApprovalStatus": "Pending for Approval",
            "Category": "Small",
            "Classification": "Normal",
            "Owner Workgroup": "wrkgrp2",
            "Impact": "High",
            "Priority": "p3",
            "Deadline": null,
            "BackoutPlanTested": " ",
            "Description": "",
            "sup_function": "CMDB",
            "Planned Start Time": "2021-06-18 00:00:00",
            "changetypeid": 1,
            "Change Type": "Normal",
            "Assigned Workgroup": "CM workgroup",
            "Sup_Function_Name": "CMDB",
            "TaskEffortInDays": "",
            "IsMailProcessPending": null,
            "Information": "",
            "Risk_Id": 18,
            "Impact_Id": 14,
            "Authorize_Status": "",
            "Authorizer_Log": "",
            "Information_Log": "",
            "Configuration_Team_Log": "",
            "Requestor_Id": 1198,
            "Actual_Start_Time": null,
            "Actual_End_Time": null,
            "Has_Attachments": false,
            "Downtime_Required": false,
            "Business_Impact_Of_Change_Failure": "",
            "Back_Out_Plan": "",
            "Authorizer_Id": 0,
            "Change_Manager_Log": "",
            "Change_Advisory_Board_Member_Log": "",
            "Post_Implementation_Review": "",
            "Change_Managment_Database_Updated": "",
            "Reviewer_Id": 0,
            "PageSource": false,
            "IsCIUpdation": null,
            "Last_Updated_Datetime": "2021-06-17 15:08:10",
            "ManualEscalationLevelID": null,
            "ManualEscalationDate": null,
            "Criticality_Id": 15,
            "TriggerForChange": "",
            "PlannedPIRDt": null,
            "ActualPIRDt": null,
            "Review_Date": null,
            "DescriptionShort": "",
            "ChangeCategoryID": 0,
            "ChangeCategoryRootIds": null,
            "RequestorName": "sukruta S G",
            "CI Ids": null,
            "TotalApprovalLevel": "4",
            "CurrentApprovalLevel": "1",
            "CanApproveOrReject": "True",
            "Planned End Time": "2021-06-19 00:00:00",
            "IsMandatoryFieldForApprover": "0",
            "ApprovalStatuses": "Authorize,Not Authorized,Authorize & Forward,On-Hold",
            "MandatoryFieldsForLogCR": "Support_Function,Support_Function_Name,Classification,Change_CategoryID,ChangeTypeName(or ChangeTypeId),Requestor_Name(or Requestor_Id),Owner_Workgroup(or Owner_Workgroup_Id)",
            "RequestedBy": 1273,
            "RequestedByName": "Ambika",
            "ROWNUM": "4",
            "TotalRows": 97
        \},
        \{
            "CR ID": "1329",
            "CR NO": "CR1329",
            "change_request_id": 1329,
            "Logged Time": "2021-06-15 22:38:14",
            "Status": "Requested",
            "ApprovalStatus": "Pending for Approval",
            "Category": "Medium",
            "Classification": "Emergency",
            "Owner Workgroup": "wrkgrp2",
            "Impact": "High",
            "Priority": "p2",
            "Deadline": null,
            "BackoutPlanTested": " ",
            "Description": "",
            "sup_function": "CMDB",
            "Planned Start Time": "2021-06-16 14:30:00",
            "changetypeid": 3,
            "Change Type": "Emergency",
            "Assigned Workgroup": "CM workgroup",
            "Sup_Function_Name": "CMDB",
            "TaskEffortInDays": "",
            "IsMailProcessPending": null,
            "Information": "",
            "Risk_Id": 17,
            "Impact_Id": 14,
            "Authorize_Status": "",
            "Authorizer_Log": "",
            "Information_Log": "",
            "Configuration_Team_Log": "",
            "Requestor_Id": 1273,
            "Actual_Start_Time": null,
            "Actual_End_Time": null,
            "Has_Attachments": false,
            "Downtime_Required": false,
            "Business_Impact_Of_Change_Failure": "",
            "Back_Out_Plan": "",
            "Authorizer_Id": 0,
            "Change_Manager_Log": "",
            "Change_Advisory_Board_Member_Log": "",
            "Post_Implementation_Review": "",
            "Change_Managment_Database_Updated": "",
            "Reviewer_Id": 0,
            "PageSource": false,
            "IsCIUpdation": null,
            "Last_Updated_Datetime": "2021-06-16 16:18:03",
            "ManualEscalationLevelID": null,
            "ManualEscalationDate": null,
            "Criticality_Id": 15,
            "TriggerForChange": null,
            "PlannedPIRDt": null,
            "ActualPIRDt": null,
            "Review_Date": null,
            "DescriptionShort": "",
            "ChangeCategoryID": 0,
            "ChangeCategoryRootIds": null,
            "RequestorName": "Ambika",
            "CI Ids": null,
            "TotalApprovalLevel": "5",
            "CurrentApprovalLevel": "1",
            "CanApproveOrReject": "True",
            "Planned End Time": "2021-06-17 14:30:00",
            "IsMandatoryFieldForApprover": "0",
            "ApprovalStatuses": "Yes,No,Refer Back To Initiator",
            "MandatoryFieldsForLogCR": "Support_Function,Support_Function_Name,Classification,Change_CategoryID,ChangeTypeName(or ChangeTypeId),Requestor_Name(or Requestor_Id),Owner_Workgroup(or Owner_Workgroup_Id)",
            "RequestedBy": 653,
            "RequestedByName": "Madhan",
            "ROWNUM": "5",
            "TotalRows": 97
        \},
        \{
            "CR ID": "1316",
            "CR NO": "CR1316",
            "change_request_id": 1316,
            "Logged Time": "2021-06-15 01:02:16",
            "Status": "Initial Authorization",
            "ApprovalStatus": "Pending for Approval",
            "Category": "Large",
            "Classification": "Normal",
            "Owner Workgroup": "wrkgrp2",
            "Impact": "High",
            "Priority": "p3",
            "Deadline": null,
            "BackoutPlanTested": " ",
            "Description": "",
            "sup_function": "CMDB",
            "Planned Start Time": "2021-06-16 14:30:00",
            "changetypeid": 1,
            "Change Type": "Normal",
            "Assigned Workgroup": "CM workgroup",
            "Sup_Function_Name": "CMDB",
            "TaskEffortInDays": "",
            "IsMailProcessPending": null,
            "Information": "",
            "Risk_Id": 16,
            "Impact_Id": 14,
            "Authorize_Status": "",
            "Authorizer_Log": "",
            "Information_Log": "",
            "Configuration_Team_Log": "",
            "Requestor_Id": 1273,
            "Actual_Start_Time": null,
            "Actual_End_Time": null,
            "Has_Attachments": false,
            "Downtime_Required": false,
            "Business_Impact_Of_Change_Failure": "",
            "Back_Out_Plan": "",
            "Authorizer_Id": 0,
            "Change_Manager_Log": "",
            "Change_Advisory_Board_Member_Log": "",
            "Post_Implementation_Review": "",
            "Change_Managment_Database_Updated": "",
            "Reviewer_Id": 0,
            "PageSource": false,
            "IsCIUpdation": null,
            "Last_Updated_Datetime": "2021-06-15 01:03:22",
            "ManualEscalationLevelID": null,
            "ManualEscalationDate": null,
            "Criticality_Id": 15,
            "TriggerForChange": null,
            "PlannedPIRDt": null,
            "ActualPIRDt": null,
            "Review_Date": null,
            "DescriptionShort": "",
            "ChangeCategoryID": 0,
            "ChangeCategoryRootIds": null,
            "RequestorName": "Ambika",
            "CI Ids": null,
            "TotalApprovalLevel": "7",
            "CurrentApprovalLevel": "2",
            "CanApproveOrReject": "True",
            "Planned End Time": "2021-06-17 14:30:00",
            "IsMandatoryFieldForApprover": "0",
            "ApprovalStatuses": "Authorize,Not Authorized,Authorize & Forward,On-Hold,Refer Back To Initiator,Refer Back To User selectable",
            "MandatoryFieldsForLogCR": "Support_Function,Support_Function_Name,Classification,Change_CategoryID,ChangeTypeName(or ChangeTypeId),Requestor_Name(or Requestor_Id),Owner_Workgroup(or Owner_Workgroup_Id)",
            "RequestedBy": 653,
            "RequestedByName": "Madhan",
            "ROWNUM": "6",
            "TotalRows": 97
        \},
        \{
            "CR ID": "1315",
            "CR NO": "CR1315",
            "change_request_id": 1315,
            "Logged Time": "2021-06-14 23:00:13",
            "Status": "Initial Authorization",
            "ApprovalStatus": "Pending for Approval",
            "Category": "Large",
            "Classification": "Normal",
            "Owner Workgroup": "wrkgrp2",
            "Impact": "Medium",
            "Priority": "p3",
            "Deadline": null,
            "BackoutPlanTested": " ",
            "Description": "",
            "sup_function": "CMDB",
            "Planned Start Time": "2021-06-15 00:00:00",
            "changetypeid": 1,
            "Change Type": "Normal",
            "Assigned Workgroup": "CM workgroup",
            "Sup_Function_Name": "CMDB",
            "TaskEffortInDays": "",
            "IsMailProcessPending": null,
            "Information": "",
            "Risk_Id": 17,
            "Impact_Id": 14,
            "Authorize_Status": "",
            "Authorizer_Log": "",
            "Information_Log": "",
            "Configuration_Team_Log": "",
            "Requestor_Id": 1198,
            "Actual_Start_Time": null,
            "Actual_End_Time": null,
            "Has_Attachments": false,
            "Downtime_Required": false,
            "Business_Impact_Of_Change_Failure": "",
            "Back_Out_Plan": "",
            "Authorizer_Id": 0,
            "Change_Manager_Log": "",
            "Change_Advisory_Board_Member_Log": "",
            "Post_Implementation_Review": "",
            "Change_Managment_Database_Updated": "",
            "Reviewer_Id": 0,
            "PageSource": false,
            "IsCIUpdation": null,
            "Last_Updated_Datetime": "2021-06-14 23:41:08",
            "ManualEscalationLevelID": null,
            "ManualEscalationDate": null,
            "Criticality_Id": 16,
            "TriggerForChange": null,
            "PlannedPIRDt": null,
            "ActualPIRDt": null,
            "Review_Date": null,
            "DescriptionShort": "",
            "ChangeCategoryID": 0,
            "ChangeCategoryRootIds": null,
            "RequestorName": "sukruta S G",
            "CI Ids": null,
            "TotalApprovalLevel": "8",
            "CurrentApprovalLevel": "2",
            "CanApproveOrReject": "True",
            "Planned End Time": "2021-06-16 00:00:00",
            "IsMandatoryFieldForApprover": "0",
            "ApprovalStatuses": "Authorize,Not Authorized,Authorize & Forward,On-Hold,Refer Back To Initiator,Refer Back To User selectable",
            "MandatoryFieldsForLogCR": "Support_Function,Support_Function_Name,Classification,Change_CategoryID,ChangeTypeName(or ChangeTypeId),Requestor_Name(or Requestor_Id),Owner_Workgroup(or Owner_Workgroup_Id)",
            "RequestedBy": 554,
            "RequestedByName": "Green Matter",
            "ROWNUM": "7",
            "TotalRows": 97
        \},
        \{
            "CR ID": "1278",
            "CR NO": "CR1278",
            "change_request_id": 1278,
            "Logged Time": "2021-04-23 14:59:27",
            "Status": "Requested",
            "ApprovalStatus": "Pending for Approval",
            "Category": "Small",
            "Classification": "Normal",
            "Owner Workgroup": "Workgroup1",
            "Impact": "high",
            "Priority": "P1",
            "Deadline": null,
            "BackoutPlanTested": " ",
            "Description": "",
            "sup_function": "CMT",
            "Planned Start Time": "2021-04-25 00:00:00",
            "changetypeid": 1,
            "Change Type": "Normal",
            "Assigned Workgroup": "Workgroup1",
            "Sup_Function_Name": "CM Tenant",
            "TaskEffortInDays": "0",
            "IsMailProcessPending": null,
            "Information": "",
            "Risk_Id": 8,
            "Impact_Id": 4,
            "Authorize_Status": "",
            "Authorizer_Log": "",
            "Information_Log": "",
            "Configuration_Team_Log": "",
            "Requestor_Id": 197,
            "Actual_Start_Time": null,
            "Actual_End_Time": null,
            "Has_Attachments": false,
            "Downtime_Required": false,
            "Business_Impact_Of_Change_Failure": "",
            "Back_Out_Plan": "",
            "Authorizer_Id": 0,
            "Change_Manager_Log": "",
            "Change_Advisory_Board_Member_Log": "",
            "Post_Implementation_Review": "",
            "Change_Managment_Database_Updated": "",
            "Reviewer_Id": 0,
            "PageSource": false,
            "IsCIUpdation": null,
            "Last_Updated_Datetime": "2021-04-23 15:02:18",
            "ManualEscalationLevelID": null,
            "ManualEscalationDate": null,
            "Criticality_Id": 5,
            "TriggerForChange": null,
            "PlannedPIRDt": null,
            "ActualPIRDt": null,
            "Review_Date": null,
            "DescriptionShort": "",
            "ChangeCategoryID": 0,
            "ChangeCategoryRootIds": null,
            "RequestorName": "manasa",
            "CI Ids": null,
            "TotalApprovalLevel": "7",
            "CurrentApprovalLevel": "1",
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            "Planned End Time": "2021-04-30 00:00:00",
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Status and Error Codes

For more information, see Status and Error Messages.

Release Notes | Installation Guide | Other Documents