Service Management Help
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What is a Kiosk?
A Kiosk is a location where an Analyst or a group of Analysts are assigned with the task of providing quick resolutions or even workaround solutions to the issues faced by the employees of an organization. A Kiosk is Location and Workgroup-specific.
You can configure the Kiosk for booking Appointments.
To configure Kiosk:
- Select IT Clinic > Configuration > Kiosk.
- On the KIOSK page, click ADD NEW on the ACTIONS panel. The KIOSK page is displayed.
Figure: KIOSK - Select the Tenant, fill in the required information about the Kiosk, and click SUBMIT. For more information about the fields on the KIOSK page, see Field Description.
Field Description
The following table describes the fields on the KIOSK page.
Field | Description |
|---|---|
Kiosk Name | Type in the name of the Kiosk. |
Workgroup | Select the Workgroup in the drop-down list. The Kiosk will be available only for the selected Workgroup. |
Location | Select the Location in the drop-down list. The Kiosk will be available only for the selected Locations. |
Time Zone | Select a time zone in the drop-down list. The selected time zone will be applicable for this Kiosk. |
Bookings Per Time Slot | Specify the number of bookings allowed in a time slot for the Kiosk. The End Users will not be able to book Appointments in this time slot if the number of Appointments specified in this field is already booked. Example: If the Bookings Per Time Slot is set to 4; for a time slot 11:30 am to 11:45 am, the End Users can book four Appointments. After the fourth Appointment is booked, the End Users will not be able to book any more Appointments for this time slot. |
Slot Duration | Select the slot duration in the drop-down list. |
Allow Future Bookings For | Select the number of days for which future booking is allowed. The End Users can book an Appointment up to the selected number of days from the day of booking. |
WORKING HOURS | |
Start Time (HH:MM) | Set the start time for the Kiosk. The slot booking for Kiosk will be opened to the End Users based on the Start Time you set. |
End Time (HH:MM) | Set the end time for the Kiosk. The slot booking for Kiosk will be closed to the End Users based on the End Time you set. |
Break Start Time (HH:MM) | Set the break start time for the Kiosk. The slot booking for Kiosk will be stopped to the End Users based on the Break Start Time you set. |
Break End Time (HH:MM) | Set the break end time for the Kiosk. The slot booking for Kiosk will be resumed to the End Users based on the Break End Time you set. |
Total Hours | The field displays the total working hours for the Kiosk. |
Working Days | Select the days of the week. The Kiosk will be open only for the selected days. |
TYPE OF NOTIFICATION | This section displays the list of type of notifications available for the Kiosk. |
Select this check box to enable e-mail notifications for the Kiosk. | |
END USER PAGE | |
Enable | Select the check box corresponding to the label to enable/disable the field on the USER APPOINTMENT page. |
Field | Displays the field names. |
Label | Type in the label name for the corresponding field. |
Restrict Location Access | If selected, the Kiosk is available only to the users at this Kiosk location. |
Close Kiosk for End User | If selected, the End Users cannot book Appointments using this Kiosk. |
Active | If selected, the Kiosk is activated. |
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