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SummitAI Service Management Help
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What are Standard Templates?
You can create Standard Templates for Change Records on the NEW CHANGE RECORD page and use those Standard Templates to create new Change Records.
To create Standard Templates:
- Click Change > User > New Change Record. The NEW CHANGE RECORD page is displayed.
Figure: NEW CHANGE RECORD page To view the Propose For Standard Change check box field, ensure Ensure that you select a the Category whose Source Category Category is configured as Small, Small and the the Change Type as Normal. Type as Normal to view Propose For Standard Change check box field.
Note title Note: You can rename the Category name as per your requirement (for example: IT), however, the Source Category must be configured as Small. For more information about Category configuration, see: Configuring Category.
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Figure: CATEGORY page- Select the Propose For Standard Change check box. The Standard Template Name and Proposal Justification fields are displayed.
- Type in the name of the Standard Template in the Standard Template Name field.
- Type in the reason for creating the template in the Proposal Justification field.
- Specify the other required details and click SUBMIT. After the CR is implemented, the CR is saved as a Standard Template.
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