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Feature released in SummitAI IT Service Management (Denali SP1, Incident and Service Request)
What's New?
On the NOTIFICATION TEMPLATE page, the Template Names and Descriptions are revised for the following modules:
- Incident Management
- Service Request
The description depicts the usability of the Template. Also, the grouping of notification templates is revised. For more information, see Configuring Notification Templates.
Figure: NOTIFICATION TEMPLATE page