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Feature released in SummitAI for ITSM (Alps)
What's New?
Catch & Dispatch is the SummitAI for ITSM capability to automate Categorization and Classification of all Incidents and Service Requests making the Analyst’s job faster and simpler. The Analysts can view and apply the AI suggestions by clicking the CINDE icon on the ACTIONS panel of the Incident/Service Request details page. A pop-up page is displayed with suggestions.
Benefits
- Reduces the Average Response Time to the End User's queries.
- Automation leads to lesser errors in categorization, prioritization, and work assignment.
- Lesser number of interactions with End Users to resolve issues improving the Analyst's productivity.
- Provides suggestions to the Analysts that they can refer while working on Incidents and Service Requests.