SummitAI Service Management Help
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What is Priority Matrix?
You can configure a Priority Matrix to auto-select the Priority based on the selected combination of Priority, Risk, and Urgency values.
To configure Priority Matrix:
- Select Portfolio > Configuration > Priority Matrix.
- On the PRIORITY MATRIX page, click the ADD NEW icon on the ACTIONS panel.
- Select the Tenant and type in the new Priority Matrix details. For information about the fields on the PRIORITY MATRIX page, see Field Description.
- Click SUBMIT. A new Priority Matrix is configured.
Figure: PRIORITY MATRIX page
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The following table describes the fields on the PRIORITY MATRIX page:
Field | Description |
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DETAILS | |
Urgency | Select an Urgency value from the list. |
Risk | Select a Risk value from the list. |
Priority | Select a Priority value from the list. |
Active | Indicates the status of the Priority Matrix.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Priority Matrix values configured for the selected Tenant.
Figure: PRIORITY MATRIX : List of Priority Matrix values
- To edit a Priority Matrix value, click the Priority. Make appropriate changes and click SUBMIT.
- To display the inactive Priority Matrix values, click the Include Inactive check box.
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When the Priority Matrix values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Priority Matrix value. |
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