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What is a Global Tenant?

A Global Tenant is a Tenant, which is configured and available to the Child Tenants (referred as Tenants) as default configuration. All the Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages. They can be either set as Default or can be made Active or Inactive.

Example: GLOBAL TENANT is a Global Tenant. Instance 1, Instance 2, Instance 3, and Instance 4 are four Tenants under GLOBAL TENANT. The configurations, such as Impact, Priority, Urgency, etc., made for Incidents under GLOBAL TENANT are also available with globe symbol to Instance 1, Instance 2, Instance 3, and Instance 4 Tenants. With the help of Global Tenants, it is easier, faster, and less prone to errors, to set up the configurations at the Tenant level.

Figure: GLOBAL TENANT - PRIORITY LIST


Figure:  Tenant - PRIORITY LIST

Advantages

It is easier, faster, and less prone to errors to set up multiple configurations for the multiple Tenants when the Global Tenant configuration is set.

How to configure Global Tenants?

Enable the Global Tenant Configuration functionality on the APPLICATION SETTINGS page. For more information, see Configuring Application Settings.

The Global Tenant Configuration can be accessed by the Global Domain administrator under ADMINISTRATIVE SCREENS menu on the ROLE TEMPLATE -OTHER CONFIGURATION page (Admin > Users > Role Template > click Add Other Configuration on the ACTIONS Panel > Select GLOBAL TENANT drop down under ADMINISTRATIVE SCREENS).

Figure: ROLE TEMPLATE - OTHER CONFIGURATION Page

Global Tenant can be configured for the following pages of the Incident Management module only:

1. Category
2. Classification
3. Impact
4. Priority
5. SLA Service Window

6. Urgency