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SummitAI Service Management Help

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Incident Management

Concepts

End Users

Analysts

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Administrators

Reports

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Once the Work Item Fields are created, the Work Item Field Values must be mapped with the Incident Field values.

Click Incident > Configuration > TFS > Configure V-V Mapping. On the CONFIG. VALUE TO VALUE MAPPING List page click ADD NEW.
On the CONFIG. VALUE TO VALUE MAPPING page, enter the required information and click SUBMIT. For more information about the fields on the CONFIG. VALUE TO VALUE MAPPING page, see Field Description.

CONFIG. VALUE TO VALUE MAPPING page

Figure: CONFIG. VALUE TO VALUE MAPPING page

The following table describes the fields on the CONFIG. VALUE TO VALUE MAPPING page:

Field	Description
Incident Fields	All the Incident Fields are listed in the drop-down list. Select the required field name.
Work Item Fields	All the created Work Item fields are listed in the drop-down list. Select the required field name to be mapped to Incident Field.
Value(s)	The Value(s) fields display the respective values of the Incident and Work Item Fields. Select a value in each field and click to map the respective field values
Active	Select the check box to activate the Field Values Mapping.

This section explains all the icons displayed on the ACTIONS panel of the CONFIG. VALUE TO VALUE MAPPING page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Field Mapping for the selected Tenant.

To edit a Field Value Mapping, click the link. Make appropriate changes and click SUBMIT.
To display the inactive Field Value Mappings, click the Include Inactive check box.

Note

title	Note:

When the Field Value Mappings are displayed under the LIST table, the button ADD NEW is displayed on the ACTIONS panel.

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