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SummitAI Service Management Help

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How to Modify CIs?

A related Change Record (CR) should be created for modifying a CI (see: Creating Change Records). You cannot modify a CI directly. Only after the related CR is Implemented, the linked CI can be modified. Make the changes as per the CR and submit the changes . For more information about fields and icons on the CI ID page, see Adding Configuration Items.


Figure: CI ID page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CI ID page.

Expand
titleRELATIONSHIP

Click RELATIONSHIP to view the relationship of the CI with the other CIs. You can view the parent CI, child CI, peer CI, Service CI. Parent CI is shown in blue color, Child CI is shown in white color, Peer CI is shown in red color, Service CI is shown in yellow color in the diagram. You move around the CI icons for better readability. Click the Restore button to restore diagram to the original form. Upon double clicking a CI, it's immediate child/peer CI(s) is expanded and shown that enable users to view the complete relationship.The following context menu is displayed upon right clicking the RELATIONSHIP canvas.


Figure: Context Menu

  • View CI Details: Upon clicking this menu, the user is directed to the Details page of the selected CI to view the complete CI details. For example, see the following screen shot:


    Figure: Example CI Details page

  • Close Menu: Upon clicking this menu, the context menu pan is closed.


Figure: RELATIONSHIP pop-up page


Also, all the linked CIs status (Up, Down, Under Maintenance etc.) is displayed in different colors based on the devices monitored in the SummitAI IT Operations Management. Blue color denotes that device is UP, Red color denotes that device is DOWN, and Yellow color denotes Alert.

Note
titleNote:
  • The Parent CI is displayed at the center and highlighted in dark blue by default.
  • On selecting any related CI, the CI moves to the center and is highlighted in light blue.
  • You can Zoom in or Zoom out by mouse scrolling.
  • You can drag and drop the CIs, to arrange the Relationship view.


PRINT
Click  to print of the CI relationship structure displayed on the pop-up page.

EXPORT TO EXCEL
Click  to export and download the CI relationship structure data to a Microsoft excel sheet.

Expand
titleHARDWARE VARIANCE

Anchor
Hardware Variance
Hardware Variance
Click HARDWARE VARIANCE to view the Hardware Variance details of the CI. The Hardware Variance indicates the variance in the actual Inventory data and the CMDB data related to a particular piece of hardware.


Figure: HARDWARE VARIANCE page

The following table explains about the fields on the HARDWARE VARIANCE DETAILS pop-up page.

Field

Description

Field Name

Displays the Field name of the Hardware Attribute.

CI Management Data

Displays the CMDB hardware details for the CI.

Actual Inventory Data

Displays the actual hardware details available.

CREATE CHANGE RECORD

The button is enabled if there is a variance between the CI Management Data and Actual Inventory Data. Click the button to create a new Change Record for the variance.


Click the button to print the report in PDF.

Click the button to export the report to a Microsoft Excel sheet.

Expand
titleSOFTWARE VARIANCE

Anchor
Software Variance
Software Variance
Click SOFTWARE VARIANCE to view the Software Variance details about the CI. The Software Variance indicates the variance in the actual configuration data and the CMDB data related to a software found on a particular system.


Figure: SOFTWARE VARIANCE page

The following table explains about the fields on the SOFTWARE VARIANCE DETAILS pop-up page:

Field

Description

Software View

Select required option in the drop-down to view the variance data accordingly.

  • Show Variance Only: To view the variance in Software.
  • Software Summary: To view the variance in Software Summary.
  • Software Details: To view the variance in Software Details.

CI Management Data

Displays the software available for the CI.

Actual Inventory Data

Displays the actual software available.

CREATE CHANGE RECORD

The button is enabled there is a variance between the CI Management Data and Actual Inventory Data. Click the button to create a new change record for the variance.

Click the button to print the report in PDF.

Click the button to export the report in excel.

Expand
titleCHANGE HISTORY

Click HISTORY to view the CI history on the CONFIGURATION ITEM HISTORY page.


Figure: CONFIGURATION ITEM HISTORY page

The following table describes the fields on the CONFIGURATION ITEM HISTORY page:

Field

Description

Column Name

Displays the name of the field where changes are made.

Change Date

Displays the date when the changes are made.

Changed By

Displays the name of the user who made the changes.
Displays the value as Auto-Update, if the change is done by Discovery, for Software and Hardware Variance.

Old Value

Displays the value of the field before the change was made.

New Value

Displays the value of the field after the change was made.

Expand
titleCI LIST

Click CI LIST to view the list of CIs configured. For information about viewing list of CIs, see Viewing List of CIs.

Expand
titleKB

Anchor
CMDB KB
CMDB KB
Click KB to display the KRs related to the CI and the KRs related to the Child CIs and Peer CIs.


Figure: KNOWLEDGE RECORDS pop-up page

Expand
titleCONFIGURATION BACKUP

Click BACKUP CONFIGURATION to view or compare the backup data stored for a CI on a particular date.


Figure: CONFIGURATION BACKUP pop up

  • To view the backup data of a particular date, click View. A text file containing the backup data is downloaded to your computer.
  • To compare the backup data for two different dates, select the date and click COMPARE. The COMPARE BACKUP pop-up page is displayed.


Figure: COMPARE BACKUP pop-up page

Note
titleNote:

This option is available only for Network type CIs.

Expand
titleCI EVENTS

Click CI EVENTS to view the list of Events. The page initially displays only the last Event. You can expand the Event to view all the Events.


Figure: CI EVENT TREND REPORT

The following table describes the fields on the CI EVENTS  pop-up page:

Field

Description







Events in this page are grouped by Event Type and Device. Click this icon to view all the Events under a group.


Figure: CI EVENTS: List page

Event Type

Displays the type of Event.

Reference ID

Displays the Reference ID.

Event ID

Displays the Event ID. Click the Event ID link to view the Event details.


Figure: Event Details

You can view and link Knowledge Records (KRs) to the Event. To view the list of published KRs click VIEW KBS.


  • To view the Knowledge Record (KR) details, click the KB ID link.

     
  • To link the KR to the Event, select the Link To Knowledge Article check box. and click SUBMIT.

Device Type

Displays the type of device.

Device Name

Displays the name of the device.

IP Address

Displays the IP Address of the device.

Event Category

Displays the category of the Event.

Message

Displays the comments of the Event.

Incident ID

Displays the Incident Id for the Event. Click the Incident ID link to view the Incident Details.


Figure: CI EVENTS page

Acknowledged

Displays if the Event is acknowledged.

Event Date

Displays the date of creation of the Event.

Event Status

Displays the status of the Event.

Note
titleNote:

On clicking SUBMIT, the VARIANCE DETAILS pop-up page is displayed. 


Figure: Variance Details page

  • Select the Hardware/Software Variance and click SAVE VARIANCE to baseline the Variance and save other modifications in the CI.
  • Click DO NOT SAVE VARIANCE to save the modifications in the CI without base lining Software/Hardware Variance for the CI.
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