SummitAI Service Management Help
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Report Description
This report displays the number of Incidents created, responded, and resolved every hour for the selected date range.
Figure: Inflow Incident Timeline
On the graph, click Incident Responded bar (pink) to view the detailed report on the Incidents responded per hour. See Screen Shot.
Figure: INCIDENT RESPONDED BY EXECUTIVES page
On the table, click the number in hours column to view the list of Incidents in respective status.
Figure: Incident List
ACTIONS
This section explains the icons in the ACTIONS panel of INCIDENT INFLOW TIMELINE page.
Filters
Click FILTERS to open the FILTERS pop-up page and specify the filter criteria to display records in the INCIDENT INFLOW TIMELINE report.
Figure: FILTERS window
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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