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You can configure Shift timings, time zone, Shift name, work hours, and so on for a specific Tenant.

To configure Shifts:

Select Admin > Advanced > Productivity > Shift Management.
On the SHIFT MANAGEMENT page, click ADD NEW on the ACTIONS panel. Select the Tenant and fill in the required details. For more information about fields and icons on SHIFT MANAGEMENT page, see Field Description.
Click SUBMIT. A new Shift is configured.

Figure: SHIFT MANAGEMENT page

The following table describes the fields on the SHIFT MANAGEMENT page:

Field	Description
DETAILS
Shift Name	Specify the name for the Shift.
Shift Code	Specify the code for the Shift.
Color Code	Specify the color code for the Shift.
Time Zone	Lists all the configured Time Zones. Select the Time Zone for the Shift from the list.
Start Time	Select the start time (hours:minutes) for the Shift.
End Time	Select the end time (hours:minutes) for the Shift.
Shift Hours	Displays the Shift hours based on the selected Start time and the End time.
Working Days	Select the working days for the Shift.
On-Call Shift	If selected, the Administrators can configure the date on which the Analyst will be available based on requirement.
Active	If selected, the Shift Master is active and is displayed on the SHIFT ALLOCATION page. If cleared, the Shift Master is inactive and is not displayed on the SHIFT ALLOCATION page.
Workgroup	Lists the configured Workgroups. Select a Workgroup to assign the configured Shift details to the Workgroup.

This section explains all the icons displayed on the ACTIONS panel of the SHIFT MANAGEMENT page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Shifts for the selected Tenant.

SHIFT MANAGEMENT page: List of shifts
Figure: SHIFT MANAGEMENT page: List of shifts

To edit a Shift, click the configured Shift Name. Make appropriate changes and click SUBMIT.
To display the inactive Shifts, click the Include Inactive check box.

Note

title	Note:

When the configured Shifts are displayed under the LIST table, the ADD NEW, ALLOCATE, ROSTER actions are displayed on the ACTIONS panel.

Click ADD NEW to configure a new Shift Master as described in this topic.
Click ALLOCATE to allocate period and Workgroup to a Shift. For information about allocating Shifts, see Allocating Shifts.
Click ROSTER to view the Shift Rosters. For information about viewing Shift Roster, see Viewing Shift Roster.

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