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SummitAI Service Management Help

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#72B0DE#72B0DE#F0F0F0Incident Management

Concepts

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End Users

Analysts

Administrators

Reports

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What is CSAT Survey?

Survey is a Customer Satisfaction Survey configured and sent to the End Users. The response to the Surveys serve as a tool to measure the quality of resolution offered by the Analysts. You can provide feedback to the Surveys on the SURVEY page.

To participate in CSAT Survey:

  1. Click Incident > User > Survey. The SURVEY page is displayed.

    SURVEY LIST
    Figure: SURVEY LIST

  2. Click the required Survey under the Survey List.
  3. Specify the required information and click SUBMIT.

    PERIODIC SURVEY page
    Figure: SURVEY page


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