Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Updated the panel macro with the following parameter(s): [bgColor]
Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue
#72B0DE#72B0DEtrue#F0F0F0SummitAI for ITSM

About SummitAI for ITSM

Components

Supported Features


Scroll export button
scopecurrent
template-id4fda9400-a7df-4ede-a95f-e4ae5fcf4796
captionDownload this Page
add-onScroll PDF Exporter

CINDE answers the Frequently Asked Questions asked by End Users. This helps the End Users to get prompted with the most probable issues, which they can select and also find a solution before logging any Incident. This helps in quick and easy resolution of issues and also reduces the number Incidents logged by the End Users. With this, the users can ask CINDE for information and get answers in a conversational way. The Frequently Asked Questions (FAQs) output is specific to the respective organization based on the data input provided to CINDE.

For Example:

  • How can I contact IT support?
  • Where can I find information about the company leave policy?

Using this feature, the user can quickly find answers to the common IT and Services related questions. To train and make the system proficient, the organizations must provide a set of organization-wide FAQs (and variants of these questions) as well as their answer pairs.


Note
titleNote:

These FAQs are updated periodically based on the inputs from the IT Admin to SummitAI team. Training/re-training CINDE can take few days.


Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue


1

| |