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Digital Agent is available on multiple channels like WebChat, Microsoft Teams, and Slack. Configuring Digital Agent for multiple channels is the key to expanding your reach and enhancing customer interactions. With the right setup, you can seamlessly deploy Digital Agent on various platforms 

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Figure: Integrating Digital Agent with different channels

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If you use Slack as the chat platform, you must create and install one Slack App.

Integrating Google Chat with Digital Agent

If you use Google Chat as the chat platform, you must configure Google Chat App.