Field | Description |
---|
Filter Options |
Start Date | Select the start date for Conversation. Click the Calendar icon to select the date. |
End Date | Select the end date for Conversation. Click the Calendar icon to select the date. |
Action Filter | Select the action(s) from the drop-down list as follows: - Pass
- Fail
- Annotated
- Un-Annotated
|
Intent Filter | Select an Intent from the drop-down list as follows: - Create Service Request
- Create Incident
- View KB
- Ticket Status
- FAQs
- Chit Chat
- Information
- Ticket Update
- Live Agent Transfer
- Exit
- Remind Incident
- Remind Service Request
- Cancel Incident
- Cancel Service Request
- Reopen Incident
- Reopen Service Request
- Escalate Incident
- Escalate Service Request
- Update Incident
- Update Service Request
- Remind Ticket
- Escalate Ticket
- Cancel Ticket
- Reopen Ticket
- Incident Status
- Service Request Status
|
Columns |
User Name | Displays the User Name. |
Annotated By | Displays the SME or Annotator name. |
Annotated On (GMT) | Displays the date on which the conversation is Annotated. |
Logged Time (GMT) | Displays the conversation logged time. |
Topic | Displays the type of conversation. |
Tags | Displays the status of the conversation. |
Action | Click the Action icon to view the conversation details. |