Field | Description |
|---|
| Filter Options |
Start Date | Select the start date for Conversation. Click the Calendar icon to select the date. |
| End Date | Select the end date for Conversation. Click the Calendar icon to select the date. |
| Action Filter | Select the action(s) from the drop-down list as follows: - Pass
- Fail
- Annotated
- Un-Annotated
|
| Intent Filter | Select an Intent from the drop-down list as follows: - Create Service Request
- Create Incident
- View KB
- Ticket Status
- FAQs
- Chit Chat
- Information
- Ticket Update
- Live Agent Transfer
- Exit
- Remind Incident
- Remind Service Request
- Cancel Incident
- Cancel Service Request
- Reopen Incident
- Reopen Service Request
- Escalate Incident
- Escalate Service Request
- Update Incident
- Update Service Request
- Remind Ticket
- Escalate Ticket
- Cancel Ticket
- Reopen Ticket
- Incident Status
- Service Request Status
|
| Columns |
| User Name | Displays the User Name. |
| Annotated By | Displays the SME or Annotator name. |
| Annotated On (GMT) | Displays the date on which the conversation is Annotated. |
| Logged Time (GMT) | Displays the conversation logged time. |
| Topic | Displays the type of conversation. |
| Tags | Displays the status of the conversation. |
| Action | Click the Action icon to view the conversation details. |
