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You can create a new Service Request using the following API Request with Catalog Fields or User Selectable Approvers or Custom Fields. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
SR_LogServiceRequestCatalog

POST

Ui tabs
Ui tab
titleSR with Catalog Fields
DJangoSample Requesttrue

Request Parameters

Parameter NameTypeDescriptionMandatory

Instance

GreenString

Name of the Instance.

For Example: Info

GreenTRUE

ServiceCatalogID

Greyinteger

Unique Identification number of the Service Catalog.

Note:

It is mandatory to provide either ServiceCatalogID or ServiceCatalogName value.

Greentrue

ServiceCatalogName

GreenString

Name of the Service Catalog.

Greentrue

If ServiceCatalogID value is provided then it is not mandatory.

RequesterEmailID

GreenString

E-mail Id of the Requester.

Note:

It is mandatory to provide either RequesterEmailID or RequesterEmpID value.

Greentrue

RequesterEmpID

GreenString

Employee Id of the Requester.

Greentrue

If RequesterEmailIDvalue is provided then it is not mandatory.

SRRemarks

GreenString

Remarks or comments about the SR. 

Note: It depends upon the Tenant level configuration. If you make it mandatory in Tenant level then it is True. 

Greentrue


LoggedByEmailID

GreenString

E-mail Id of the logged-in User.

Note:

It is mandatory to provide either LoggedByEmailID or LoggedByEmpID value.

Greentrue

LoggedByEmpID

GreenString

Employee Id of the logged-in User.

Greentrue

If LoggedByEmailIDvalue is provided then it is not mandatory.

CustomFields

Yellowarray

Custom Fields of the specified  Service Catalog. These Custom Fields array includes the following parameters: 

  • GroupName
  • AttributeName
  • AttributeValue

Greyfalse

MVCustomFields

Yellowarray

Specify the Multi-valued Custom Fields to display the various groups in multiple row. These Custom Fields array includes the following parameters: 
  • GroupName
  • AttributeName
  • AttributeValue
  • RowID

Greyfalse

DJangoSample Responsetrue
Ui tab
titleSR with User Selectable Approvers
DJangoSample Requesttrue

Request Parameters

Parameter NameTypeDescriptionMandatory

Instance

GreenString

Name of the Instance.

For Example: Info

GreenTrue

ServiceCatalogID

GreenString

Unique Identification number of the Service Catalog.

Note:

It is mandatory to provide either ServiceCatalogID or ServiceCatalogName value.

GreenTrue

ServiceCatalogName

GreenString

Name of the Service Catalog

GreenTrue

If ServiceCatalogID value is provided then it is not mandatory.

RequesterEmailID

GreenString

E-mail Id of the Requester.

Note:

It is mandatory to provide either RequesterEmailID or RequesterEmpID value.

GreenTrue

RequesterEmpID

GreenString

Employee Id of the Requester.

Greentrue

If RequesterEmailID value is provided then it is not mandatory.

SRRemarks

GreenString

Remarks or comments about the SR. 

Note: It depends upon the Tenant level configuration. If you make it mandatory in Tenant level then it is True. 

Greentrue

LoggedByEmailID

GreenString

E-mail Id of the logged-in User.

Note:

It is mandatory to provide either LoggedByEmailID or LoggedByEmpID value.

GreenTrue

LoggedByEmpID

GreenString

Employee Id of the logged-in User.

Greentrue

If LoggedByEmailID value is provided then it is not mandatory.

CustomFields

Yellowarray

Custom Fields of the specified  Service Catalog. These Custom Fields include the following parameters: 

  • GroupName
  • AttributeName
  • AttributeValue

Greyfalse

Approvals

Yellowarray

Specify this parameter to configure the Approval Levels for the Service Request. The Approvals array includes the following paramers:

  • ApproverEmailId
  • ApproverEmpId
  • ApproverUserID
  • ApproverMobileNo

GreenTrue

MVCustomFields

Yellowarray

Specify the Multi-valued Custom Fields to display the various groups in multiple row. These Custom Fields array includes the following parameters: 
  • GroupName
  • AttributeName
  • AttributeValue

Greyfalse

DJangoSample Responsetrue
Ui tab
titleSR with SR Custom Fields
DJangoSample Requesttrue

Request Parameters

Parameter NameTypeDescriptionMandatory

Instance

GreenString

Name of the Instance.

For Example: Info

GreenTRUE

ServiceCatalogID

GreenString

Unique Identification number of the Service Catalog.

Note:

It is mandatory to provide either ServiceCatalogID or ServiceCatalogName value.

Greentrue

ServiceCatalogName

GreenString

Name of the Service Catalog

Greentrue

If ServiceCatalogID value is provided then it is not mandatory.

RequesterEmailID

GreenString

E-mail Id of the Requester.

Note:

It is mandatory to provide either RequesterEmailID or RequesterEmpID value.

Greentrue

RequesterEmpID

GreenString

Employee Id of the Requester.

Greentrue

If RequesterEmailID value is provided then it is not mandatory.

SRRemarks

GreenString

Remarks or comments about the SR. 

Note: It depends upon the Tenant level configuration. If you make it mandatory in Tenant level then it is True. 

Greentrue

LoggedByEmailID

GreenString

E-mail Id of the logged-in User.

Note:

It is mandatory to provide either LoggedByEmailID or LoggedByEmpID value.

Greentrue

LoggedByEmpID

GreenString

Employee Id of the logged-in User.

Greentrue

If LoggedByEmailIDvalue is provided then it is not mandatory.

CustomFields

Yellowarray

Custom Fields of the specified  Service Catalog. These Custom Fields include the following parameters: 

  • GroupName
  • AttributeName
  • AttributeValue

Greyfalse

Approvals

Yellowarray

Specify this parameter to configure the Approval Levels for the Service Request. The Approvals array includes the following paramers:

  • ApproverEmailId
  • ApproverEmpId
  • ApproverUserID
  • ApproverMobileNo

Greentrue

MVCustomFields

Yellowarray

Specify the Multi-valued Custom Fields to display the various groups in multiple row. These Custom Fields array includes the following parameters: 
  • GroupName
  • AttributeName
  • AttributeValue
  • RowID

Greyfalse

SRCustomFields

Yellowarray

Specify the Multi-valued Custom Fields to display the various groups in multiple row. These Custom Fields array includes the following parameters: 
  • GroupName
  • AttributeName
  • AttributeValue

Greentrue

DJangoSample Responsetrue

Status and Error Codes

For more information, see Status and Error Messages.

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