Service Management Help
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Report Description
This is a graphical representation of the count of SRs open, resolved, within response SLA, and within resolution SLA by Priority.
Figure: SERVICE REQUEST STATUS REPORT page
On the table, click the SR count hyperlink to view the SR list for the selected closure type. On the SERVICE REQUEST LIST pop-up page, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the SERVICE REQUEST STATUS REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SERVICE REQUEST STATUS REPORT.
Figure: SERVICE REQUEST STATUS REPORT page: Filters pop-up page
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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