Page Comparison

DETAILS

CONDITIONS FOR MAJOR INCIDENT

Workgroup

Select the Workgroup from the list for which you want to configure Major Incident.

Category

Select the Category from the list. Click the Search icon, on the Category pop-up page, select the Category for which you want to configure Major Incident.

Priorities

Select the check box for the priorities for which Major Incident check box is enabled.

Number of Child Incidents linked

Specify the number of linked Child Incidents.

Number of Open Incidents for Category

Specify the number of open Incidents for the selected Category.

Notifications E-mails

Specify the e-mail ids to send the notifications for Major Incident.

Notification Interval

Set the time in the drop-down box. The notification e-mail for Major Incident is triggered at the set time interval.

Select the required option in the drop-down list. The available options are:

• Twilio
• WebEx

Conference Bridge Mode

Select the required option in the drop-down list. The available options are:

• Automatic: It sends e-mail notifications automatically on logging a Major Incident. If Automatic is selected, the JOIN CONFERENCE button will become disabled on the MAJOR INCIDENT pop-up page.
• Manual: If selected, the Analyst has to start the conference call by clicking JOIN CONFERENCE on the MAJOR INCIDENT pop-up page.
• None: The Conference call feature will be disabled.

Bridge Name

Select the Bridge Name in the drop-down list.

Active

Indicates the status set for the Major Incident.

• If selected, the Major Incident check box is displayed on the LOG NEW INCIDENT page (if the Incident meets the configured criteria).
• If not selected, the Major Incident check box is not displayed on the LOG NEW INCIDENT page.