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You can create a new Problem Record or Update an existing Problem Record details using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method

PM_LogOrUpdatePR

POST

Below is the sample request to log or update PR .

Code Block
titleSample Request
linenumberstrue
{
    "ServiceName": "PM_LogOrUpdatePR",
    "objCommonParameters": {
        "_ProxyDetails": {
            "UserName": "william.james@symphonysummit.com",
            "OrgID": 1,
            "ReturnType": "JSON",
            "Password": "test@1237",
            "APIKey": "FuvXeZTSna2Jdj/PImKKTRS97Dg8Ns7ET/UQ1X9JZHs=",
            "AuthType": "FORM",
            "ProxyID": 0,
            "RequestType":"mobile"
        },
    "pmParamsJSON":{
            "Org_Id":1,
            "UserID":10,
            "Problem_Ticket_Id":0,
            "Support_Function":"Info",
            "Support_Function_Name":null,
            "Ticket_Registration_Time":"03/28/2021 06:10 PM",
            "Status":"New",
            "Classification_Id":2,
            "Classification":null,
            "Category_Id":1186,
            "Category":null,
            "Source_Id":1,
            "Source":null,
            "Requestor_Id":10,
            "Requestor_Emp_Id":10,
            "Requestor_Name":"William James",
            "Requestor_Mail_Id":"william.james@symphonysummit.com",
			"Requestor_Location_Name":null,
            "Requestor_Customer_Name":null,
            "Requestor_Phone_No":null,
            "Requestor_Mobile_No":null,
            "Requestor_Designation":null,
            "Description":"This problem record is created by WEB-API",
            "Details":"This problem record is created by WEB-API",
            "Impact_Id":4,
            "Impact":null,
            "Priority_Id":4,
            "Priority":null,
            "DeadLine":"04/22/2021 12:10 PM",
            "RCA_DeadLine":"04/20/2021 12:10 PM",
            "Assigned_Workgroup_Id":3,
            "Assigned_Workgroup":null,
            "Assigned_Executive_Id":10,
            "Assigned_Executive":"andrew@symphonysummit.com",
			"Work_Around_Exists":false,
            "Work_Around_Details":null,
            "Testing_Details":null,
            "Solution":null,
            "Resolution_Date":null,
            "Resolution_Code_Id":0,
            "Resolution_Code":null,
            "Closure_Remarks":null,
            "Closed_By":0,
            "Closed_By_Name":null,
            "Closure_Date":null
            ,"Closure_Category_Id":0,
            "Closure_Category":null,
            "Approver_Emp_Id":0,
            "Approver_Name":null,
            "Approver_Mail_Id":null,
            "Approver_Phone_No":null,
            "Approval_Date":null,
            "Approval_Status":null,
            "Approval_Remarks":null,
            "RCA_Submitter_Emp_Id":0,
            "RCA_Submitter_Name":null,
            "RCA_Submition_Date":null,
            "RCA_Root_Cause":null,
            "RCA_Result":null,
            "RCA_Approver_Emp_Id":0,
            "RCA_Approver_Name":null,
            "RCA_Approval_Date":null,
            "RCA_Approval_Status":null,
            "RCA_Approval_Remarks":null,
            "Problem_Manager_Log":null,
            "RCA_Approval_Log":null,
            "Engineer_Log":null,
            "Last_Updated_Datetime":null,
            "Urgency_Id":5,
            "Urgency_Name":null,
            "AssignedExecutive_EMailID":null,
            "TimezoneMins":null,
            "TimezoneName":null,
            "EstimateCostsList":null,
            "ActualCostsList":null,
            "totalcostlist":null,
            "EstimateTotalCost":0.0,
            "ActualTotalCost":0.0,
            "Reviewer_Id":null,
            "Reviewer_Name":null,
            "Review_Date":null,
            "Post_Implementation_Review":null,
            "Planned_PIR_Date":null,
            "Actual_PIR_Date":null,
            "RuleName":null,
            "RuleActive":false,
            "FromEmail":null,
            "FromName":null,
            "Reviewer_Approval_Status":null,
            "Reviewer_Approval_Remarks":null,
            "Reviewer_Mail_Id":null,
            "Problem_Reviewer_Log":null,
            "RCA_Reviewer_Id":0,
            "RCA_Reviewer_Name":null,
            "RCA_Review_Date":null,
            "AdditionalUserEmails":null,
            "AdditionalUserIDs":null,
            "ProblemRecordType":null,
            "AuthorizationAllApprovers":null,
            "FirstResolution_Code_Id":0,
            "FirstResolution_Code":null,
            "RiskRegister":null,
            "IsPreAuthorizationEnabled":false,
            "PreAuthorizerId":0,
            "PreAuthorizerName":null,
            "PreAuthorizationDate":null,
            "PreAuthorizationStatus":null,
            "PreAuthorizationRemarks":null,
            "AllPreAuthorizerIds":null,
            "Requestor_Id_Imp":null,
            "Closed_By_Imp":null,
            "Reviewer_Id_Imp":null,
            "RCA_Reviewer_Id_Imp":null,
            "PreAuthorizerId_Imp":null,
            "Approver_Emp_Id_Imp":null,
            "RCA_Approver_Emp_Id_Imp":null,
            "RCA_Submitter_Emp_Id_Imp":null,
            "Escalation_Level_Id":null,
            "Authorize_Status":null,
            "Authorizer_Log":null,
            "Reopenedremarks":null,
            "Deadlinenotificationsent":null,
            "Deadlinenotificationsenttime":null,
            "Wo_Approver_id":0,
            "Wo_Approval_Date":null,
            "Wo_approval_status":null,
            "Wo_approval_remarks":null,
            "Wo_rca_approver_id":0,
            "Wo_rca_approval_date":null,
            "Wo_rca_approval_status":null,
            "Wo_rca_approval_remarks":null,
            "Rca_esclationlevel":0,
            "Closureescalationlevel":0,
            "Approvalescalationlevel":0,
            "Rca_approvallevel":0,
            "Preauthorizationremarks":null,
            "lstRca":null,"SLA_Window":4,
            "SLA_Name":24/7,
            "RCA_MethodologyType":"Opt5WHY",
            "RCA_MethodologyTypeText":null,
            "SLA_Violation_Reason":null,
            "RCA_Violation_Reason_ID":1,
            "RCA_Violation_Reason":null,
            "RCA_Violation_Comment":"RCA is violated.",
			"Resolution_Violation_Reason_ID":5,
			"Resolution_Violation_Reason":"Delay in response",
            "Risk_ID":1,
            "Risk_Name":null,
            "PendingReason_ID":1,
            "PendingReason":null,
                "UserCommunication":[{"Title":"User Communication","Content":"This is user communication",
                                        "Date":"02/18/2021 02:10 PM",
"UserName":"ellie@symphonysummit.com",
"UserType":null,
"ChangeBy":10,
"ChangeByProfileImage":null,
"UserRole":"Analyst"
                                    }],
                "PrivateLog":[{"Title":"Private Log","Content":"This is PrivateLog",
                                        "Date":"02/18/2021 02:10 PM","UserName":"ellie@symphonysummit.com",
                                        "UserType":null,"ChangeBy":10,"ChangeByProfileImage":null,"UserRole":"Analyst"
                            }],
                "RemediationList":[{"Statement_ID":0,
                "Statement":"This problem record is created by WEB-API",
				"Statement_Order":0,
                "IsCapaEnabled":false,
                "Active":false,
                "Cause_ID":0,
                "Cause_Order":1,
                "Cause":"CAUSE 1",
                "ActionOwnerID":10,
                "ActionOwnerName":null,
                "Status":"New",
                "Remediation":"Remediation 1",
                "TargetCompletionDate":"\/Date(1613636423000+0000)\/","AttachmentName":null,
                "Remarks":"Remarks 1",
                "CorrectiveAction":null,
                "PreventiveAction":null,
                "Problem_TicketID":0,
                "Renamed_FileName":null,
                "ActionOwnerEmail":"lily@symphonysummit.com"
                                },
                                {"Statement_ID":0,
                                "Statement":"This problem record is created by WEB-API",
                                "Statement_Order":0,
								"IsCapaEnabled":false,
                                   "Active":false,
                                   "Cause_ID":0,
                                   "Cause_Order":0,
                                   "Cause":"CAUSE 4--Added by API",
                                   "ActionOwnerID":10,
                                   "ActionOwnerName":null,
                                   "Status":"New",
                                   "Remediation":"Remediation 1",
									"TargetCompletionDate":"\/Date(1613636423000+0000)\/",
                                   "AttachmentName":null,
                                   "Remarks":"Remarks 1",
                                   "CorrectiveAction":null,
                                   "PreventiveAction":null,
                                   "Problem_TicketID":0,
                                   "Renamed_FileName":null,
                                   "ActionOwnerEmail":"lily@symphonysummit.com"
                                }],
                "TabType":"5WHY"
    },
		"RequestType":"Mobile"
    }
}

Anchor
New Status
New Status
Request Parameters

Parameter NameTypeDescriptionMandatory

Org_Id

Status
colourGreen
titleinteger

Unique Identification number of an Organization. By default, the value is 1.

Status
colourGreen
titleTrue

UserID

Status
colourGreen
titleinteger

Unique Identification Number of a User.

Status
colourGrey
titleFalse

Problem_Ticket_Id

Status
colourGreen
titleinteger

Unique Identification number of a Problem Request.

Note:

  • Specify 0 to create a new Problem Record.
  • Specify Problem Record ID to update a Problem Record.

Status
colourGreen
titleTrue

Support_Function

Status
colourGreen
titleString

Tenant or Department Code.

For Example: Info

Status
colourGreen
titleTrue

Status

Status
colourGreen
titleString

Specify the Status for the PR.

For Example: New

Status
colourGreen
titleTrue

Classification_Id

Status
colourGreen
titleinteger

Unique Identification Number of the Classification. Specify the Id of the Category.

Status
colourGreen
titleTrue

Classification

Status
colourGreen
titleString

Name of the Classification. 

Status
colourGrey
titleFalse

Category_Id

Status
colourGreen
titleinteger

Unique Identification Number of the Category. Specify the Id of the Category.

Status
colourGreen
titleTrue

Category

Status
colourGreen
titleString

Name of the Category. 

Status
colourGrey
titleFalse

Source_Id

Status
colourGreen
titleinteger

Unique Identification Number of the Source. Specify the Id of the Source.

Status
colourGreen
titleTrue

Source

Status
colourGreen
titleString

Name of the Source. 

Status
colourGrey
titleFalse

Requestor_Id

Status
colourGreen
titleinteger

Unique Identification Number of the Requestor. Specify the Id of the Requestor.

Status
colourGreen
titleTrue

Requestor_Emp_Id

Status
colourGreen
titleinteger

Unique Employee Identification Number of the Requestor. Specify the Id of the Requestor.

Status
colourGrey
titleFalse

Requestor_Name

Status
colourGreen
titleString

Name of the Problem Requestor.

Status
colourGrey
titleFalse

Requestor_Mail_Id

Status
colourGreen
titleString

E-mail ID of the Problem Requestor.

Status
colourGrey
titleFalse

Description

Status
colourGreen
titleString

Problem Record Description.

Status
colourGreen
titleTrue

Details

Status
colourGreen
titleString

Problem Record Details.

Status
colourGreen
titleTrue

RequestType

Status
colourGreen
titleString

Type of the request. Be default, the value is Mobile.

Status
titleFalse

Code Block
titleSample Response
linenumberstrue
{
    "Errors": "",
    "Input": null,
    "Message": "Problem Record details are updated successfully. Problem RECORD ID- 0",
    "OrgID": 0,
    "Output": "Problem Record details are updated successfully. Problem RECORD ID- 0",
    "OutputID": 0,
    "OutputObject": null,
    "TokenID": "4B36FDEDC437DD8313212880D27B28A33429FB4A64FF5FAFAF8A94A4F4AC07CAAA5AE9D5F4B7100B5B8890C5F303AF24855C2140AAFCFC3AC1E22A9187B70F57CC64B382B5C1AE9EE4169D8DA82D793B47C772BDAE694DC5853E29908B540A3D6FB64A8A0B41204F7938C0BDD89AC3D5BD7B9F9C72AC7248220B762A967836C439A83853F180B2038DC2A4E4FA9AFC26844A4CC77DAEA789AC4E6BEF826FBB4E"
}

Status and Error Codes

For more information, see Status and Error Messages

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