SummitAI Service Management Help
| Scroll ignore | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
| Scroll export button | ||||||||
|---|---|---|---|---|---|---|---|---|
|
Who is an Incident Evaluator?
An Evaluator views the Incident summary, adds the required details, and createa tasks for the Analyst.
To configure Ticket Evaluator:
- Select Incident > Configuration > Others > Evaluator Configuration. EVALUATOR page appears.
- Select Tenant and fill in all the details on the EVALUATOR page. For more information about the fields on the EVALUATOR page, see Field Description.
- Click SUBMIT. A new Evaluator is added.
Figure: EVALUATOR Configuration
Field Description
The following table describes the fields on the EVALUATOR page:
Field | Description |
|---|---|
Details | |
Evaluator | Type in the name of the Analyst. You can also search for the Analyst in the search box. |
EMP ID | Displays Employee ID of the Evaluator. |
Name | Displays the name of the Evaluator. |
E-mail ID | Displays e-mail ID of the Evaluator. |
NT Login Name | Displays the Login Name of the Evaluator. |
| Click the Delete icon, associated with the Evaluator to remove from the added list. |
| Note | ||
|---|---|---|
| ||
The Analyst can be added as an Evaluator only if he is associated with the selected Tenant. |
| Scroll ignore | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
Release Notes | Installation Guide | Other Documents |