| Ui tab |
|---|
| DJangoSample RequesttrueAssigned StatusRequest Parameters| Parameter Name | Type | Description | Mandatory |
|---|
Executive | | Is Executive or not? The value is either 0 or 1. The executive is an Analyst. - If you want to get the Analyst Incidents, select the value as 1.
- If you want to get the End User Incidents, select the value as 0.
| | WorkgroupName | | Name of the Work Group. You can retrieve multiple workgroup Incidents using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3". | | CurrentPageIndex | | Current Index of the page that you are looking into. For Example: If each page contains 10 records and there are 10 pages. Items from 1 to 10 are displayed when you specify the CurrentPageIndex value as 1. | | PageSize | | Number of records that should be displayed per each page. For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records. | | OrgID | | Unique Identification number of the Organization. | | Instance | | Name of the Instance. For Example: Info | | Status | | Status of the SRs that should be displayed. The value must be Open for this Request. | | strUpdatedFromDate | | You can select the date range to get the list of SRs. Specify the From Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. | | strUpdatedToDate | | You can select the date range to get the list of SRs. Specify the To Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. | | IsWebServiceRequest | | Is the Request from Web Service? | |
DJangoSample Responsetrue |
| Ui tab |
|---|
| title | Assigned Engineer's SRs |
|---|
| DJangoSample RequesttrueRequest Parameters| Parameter Name | Type | Description | Mandatory |
|---|
Executive | | Is Executive or not? The value is either 0 or 1. The executive is an Analyst. - If you want to get the Analyst Incidents, select the value as 1.
- If you want to get the End User Incidents, select the value as 0.
| | WorkgroupName | | Name of the Work Group. You can retrieve multiple workgroup Incidents using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3" | | CurrentPageIndex | | Current Index of the page that you are looking into. For Example: If each page contains 10 records and there are 10 pages. Items from 1 to 10 are displayed when you specify the CurrentPageIndex value as 1. | | PageSize | | Number of records that should be displayed per each page. For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records. | | OrgID | | Unique Identification number of the Organization. | | Instance | | Name of the Instance. For Example: Info | | Status | | Status of the SRs that should be displayed. | | ExecutiveEmailId | | E-mail ID of the Assigned Engineer. | | strUpdatedFromDate | | You can select the date range to get the list of SRs. Specify the From Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. | | strUpdatedToDate | | You can select the date range to get the list of SRs. Specify the To Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. | |
DJangoSample Responsetrue |
| Ui tab |
|---|
| DJangoSample RequesttrueRequest Parameters| Parameter Name | Type | Description | Mandatory |
|---|
Executive | | Is Executive or not? The value is either 0 or 1. The executive is an Analyst. - If you want to get the Analyst Incidents, select the value as 1.
- If you want to get the End User Incidents, select the value as 0.
| | WorkgroupName | | Name of the Work Group. You can retrieve multiple workgroup Incidents using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3" | | CurrentPageIndex | | Current Index of the page that you are looking into. For Example: If each page contains 10 records and there are 10 pages. Items from 1 to 10 are displayed when you specify the CurrentPageIndex value as 1. | | PageSize | | Number of records that should be displayed per each page. For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records. | | OrgID | | Unique Identification number of the Organization. | | Instance | | Name of the Instance. For Example: Info | | Status | | Status of the SRs that should be displayed. | | strUpdatedFromDate | | You can select the date range to get the list of SRs. Specify the From Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. | | strUpdatedToDate | | You can select the date range to get the list of SRs. Specify the To Date of the Incidents that you want to be displayed. The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. | |
DJangoSample Responsetrue |
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