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You can create SRs along with the Approval using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
SR_LogServiceCatalog_Workflow	POST

Code Block

title	Sample Request
linenumbers	true

{
    "ServiceName": "SR_LogServiceCatalog_Workflow",
    "objCommonParameters": {
        "_ProxyDetails": {
            "AuthType": "APIKEY",
            "APIKey": "XXXXXXXXXXXXXXXXX",
            "ProxyID": 0,
            "TokenID": "",
            "OrgID": "1",
            "ReturnType": "JSON"
        },
        "objSRServiceTicket": {
            "LogSRForUserMode": false,
            "Org_ID": "1",
            "DelegationMode": false,
            "DelegateeUserID": 0,
            "ServiceCatalogID": 1009,
            "FirstLevelNotificationIDs": "",
            "WorkflowID": "1226",
            "HasCompleteApprovalFlow": "true",
            "ServiceCategoryName": "Desktop",
            "SupportFunction": "IT Tec",
            "ServiceCategoryID": 1,
            "ServiceCatalogName": "Multi approver",
            "WorkGroupID": 1,
            "Source": "web",
            "JustificationRemarks": "When adding a new user to the company",
            "strCustomAttributes": "\"[{\\\"Attribute_Type\\\":\\\"DropdownList\\\",\\\"Attribute_Value\\\":\\\"1509\\\",\\\"Attribute_ID\\\": 3889,\\\"Attribute_Name\\\":\\\"BuildingLocation\\\"},{\\\"Attribute_Type\\\":\\\"DropdownList\\\",",
            "\\\"Attribute_ID\\\":3890,\\\"Attribute_Name\\\":\\\"Project\\\",\\\"Attribute_Value\\\":\\\"12\\\"}]\"",
            "ListSRApprovals": [
                {
                    "NotificationIDs": null,
                    "CurrentApprover": false,
                    "ApproverID": "15",
                    "WorkflowActivityID": 2085,
                    "ApprovalLevel": "1",
                    "AllApprover": "15",
                    "LevelName": "Approver1ID",
                    "ApproverRole": "User Selectable"
                },
                {
                    "NotificationIDs": null,
                    "CurrentApprover": false,
                    "ApproverID": "0",
                    "WorkflowActivityID": 2086,
                    "ApprovalLevel": "2",
                    "AllApprover": "9,11",
                    "LevelName": "Approver2ID",
                    "ApproverRole": "Test User 1 Group Approval"
                },
                {
                    "NotificationIDs": "",
                    "CurrentApprover": false,
                    "ApproverID": "0",
                    "WorkflowActivityID": 2087,
                    "ApprovalLevel": "3",
                    "AllApprover": "11,8,4,15,3,1045,1120,1145,1075,9,11",
                    "LevelName": "Approver3ID",
                    "ApproverRole": "Workgroup Approval"
                }
            ],
            "NoOfApprovals": 3
        }
    }
}

Request Parameters

Parameter Name

Type

Description

Mandatory

LogSRForUserMode

Status

colour	Blue
title	BOOLEAN

Is the SR logged for a user?

The value must always be true.

Status

colour	Grey
title	false

Org_ID

Status

colour	Grey
title	integer

Unique Identification number of the Organization.

Status

colour	Green
title	true

DelegationMode

Status

colour	Blue
title	BOOLEAN

Is the delegation enabled?

Status

colour	Grey
title	false

DelegateeUserID

Status

colour	Grey
title	integer

Unique Identification number of the user who is delegated with.

DelegateeUserID is a mandatory parameter if the DelegationMode parameter value is true.

Status

colour	Grey
title	false

ServiceCatalogID

Status

colour	Grey
title	integer

Unique Identification number of the Service Catalog.

Note:

It is mandatory to provide either ServiceCatalogID or ServiceCatalogName value.

Status

colour	Green
title	true

ServiceCatalogName

Status

colour	Green
title	String

Name of the Service Catalog.

Status

colour	Green
title	true

If ServiceCatalogID value is provided then it is not mandatory.

FirstLevelNotificationIDs

Status

colour	Green
title	STRING

Notification IDs of the first level Approvals.

Status

colour	Grey
title	false

WorkflowID

Status

colour	Grey
title	integer

Unique Identification number of the Workflow.

Status

colour	Green
title	true

HasCompleteApprovalFlow

Status

colour	Green
title	String

Is the Request has complete Approval workflow?

The value must be true.

Status

colour	Grey
title	false

SupportFunction

Status

colour	Green
title	String

Name of the Instance.

For Example: Info

Status

colour	Green
title	true

ServiceCategoryID

Status

colour	Grey
title	integer

Unique Identification number of the Service Category.

Note:

It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value.

Status

colour	Green
title	true

ServiceCategoryName

Status

colour	Green
title	String

Name of the Service Category.

Status

colour	Green
title	true

If ServiceCategoryID value is provided then it is not mandatory.

WorkGroupID

Status

colour	Grey
title	integer

Unique Identification number of the Work Group.

Note:

It is mandatory to provide either WorkGroupID or WorkGroupName value.

Status

colour	Green
title	true

WorkGroupName

Status

colour	Green
title	String

Name of the Workgroup.

Status

colour	Green
title	true

If WorkGroupID value is provided then it is not mandatory.

Source

Status

colour	Green
title	String

Name of the Source.

Status

colour	Grey
title	false

JustificationRemarks

Status

colour	Green
title	String

Specify the Remarks.

Note: It depends upon the Tenant level configuration. If you make it mandatory in Tenant level then it is True.

Status

colour	Green
title	true

strCustomAttributes

Status

colour	Green
title	String

Custom Attributes of the SR.

Status

colour	Grey
title	false

ListSRApprovals

Status

colour	Green
title	String

Details of the Approvals.

Status

colour	Green
title	true

NoOfApprovals

Status

colour	Green
title	String

Number of Approvals that are specified in the ListSRApprovals.

Status

colour	Green
title	true

Code Block

title	Sample Response
linenumbers	true

{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": "",
    "OrgID": 0,
    "OutputObject": {
        "CatalogDet ails": {
            "Message": "Successfully saved the service request. Service Request ID: SR3489",
            "SRId": "3489",
            "UploadControlUID": []
        }
    }
}

Status and Error Codes

For more information, see Status and Error Messages.

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Request Parameters

Status and Error Codes

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Old Version 9

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