Versions Compared
| Version | Old Version 4 | New Version Current |
|---|---|---|
| Changes made by | ||
| Saved on |
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Comment:
Scroll Exporter macro migration
SummitAI Service Management Help
| Scroll ignore | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
| Scroll export button | ||||||||
|---|---|---|---|---|---|---|---|---|
|
The following concepts are available in Incident Management:
- Audit Flow
- Audit Log
- Auto Complete Assistance
- Customer Satisfaction Survey (CSAT)
- First Call Resolution (FCR)
- Incident Vs. Problem
- Incident Status
- Major Incidents
- Monitoring SLA
- Parent and Child Incidents
- Parent and Child Relationship
- Remote Desktop
- Response Time Vs. Resolution Time
- SLA, OLA, and UC
- Templates and Rules
- Work Orders
| Scroll ignore | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
Release Notes | Installation Guide | Other Documents |