Published Date: 1st December 2021
...
- Impact of Software EOE. EOE occurs approximately 36 months after the Last Supported Software version’s GA date (Each Software version GA date is published on the Product Release Notes page) and is the date after which SummitAI is no longer committed to furnishing software engineering level support for the affected version(s). This means that no further Releases (for example service pack releases or maintenance releases or patches) will be created for the support of the affected product version(s). Support will generally be limited to investigation and troubleshooting to provide solutions, configuration guidelines and workarounds. Critical must-fix security patches are provided, for an approximate period of 3 months, after this date.
- Support Discontinuation: The available services offerings for the product will be capped at Next-day support. Same-day support will be discontinued. This happens approximately 3 months after the EOE notification.
- Software EOE Guidelines: Additional guidelines regarding “Release EOE” for Releases under a particular version of software products are described in the section entitled “Software Releases under a Particular Version” under “Other EOL Rules and Guidelines” below.
- Limited support from EOE date until EOS (End Of Support): From the EOE date till the EOS date, limited support within the available features and functionalities of the announced product version will still remain in place to assist the business continuity for customers and partners.
...
- Software Releases under a Particular Version
- Support after EOS
- Transition Rules and Modifications of EOL
Software Releases under a Particular Version Anchor swrel swrel
| swrel | |
| swrel |
A Version can comprise of multiple Releases and the naming convention is as follows – x.y.z where ‘x’ is the Version number, ‘y’ is the Release number within that Version and ‘z’ is the service pack within that Release.. For example, SummitAI 5.7.1 through SummitAI 5.7.4 are all Releases under the same Version 5.7, whereas SummitAI 5.7.1 and SummitAI 5.8.1 are Releases under different Versions. Releases within a Version generally have common features and functionality. End-of-Life milestones for releases under one Version do not affect support commitments relating to releases for other major versions.
...
The Release date for SummitAI Software version(s) is available starting from Alps (5.8) onwards on the SummitAI documentation website.
Support after EOS Anchor EOS EOS
| EOS | |
| EOS |
SummitAI reserves the right to charge an additional fee for the continued support of products after the EOS date and is under no obligation to provide support after EOL.
Transition Rules and Modifications of EOL Anchor EOL EOL
| EOL | |
| EOL |
This revision of the End-of-Life Policy and Procedures takes effect on posting at SummitAI documentation & Community website, subject to the following exceptions and limitations:
...
Table: Key Milestones Matrix
For More Information
About the SummitAI Software, visit https://www.symphonysummit.com/ or contact your local SummitAI sales or account representative.